Job Description

Mercy Rehabilitation Hospital- Springfield MO

Unit Secretary

Job Type: Full-Time | Days

Your experience matters

Mercy Rehabilitation Hospital in Springfield MO is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Unit Secretary joining our team, you're embracing a vital mission dedicated to making communities healthier ® Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Unit Secretary who excels in this role provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience. Duties can include:

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians’ orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Perform other duties as assigned.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development Ongoing learning and career advancement opportunities.

What we're looking for

• High school diploma required; two years of college-level education preferred.
• Prior hospital experience preferred.
• Computer experience required; EMR/electronic documentation familiarity desirable.
• Ability to speak and write concisely; knowledge of medical terminology desirable
• Works effectively with all levels of medical personnel, patients, and families; strong customer service; reliability and attention to detail.
• Demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

More about Mercy Rehabilitation Hospital in Springfield, MO

Mercy Rehabilitation Hospital provides inpatient rehabilitation services for patients recovering from strokes, brain or spinal-cord injuries, amputations, multiple traumas, cancer, complex orthopedic injuries and other conditions. The greatest feature of our rehab hospital is our dedicated team of clinicians. These rehab professionals provide the exceptional patient care for which Mercy is known, with an emphasis on improving individual functional ability and quality of life.

Located off S. Southwood Rd in Springfield, Mercy Rehabilitation Hospital is one of the few rehabilitation hospitals in Missouri accredited by The Joint Commission (TJC) as well as the Commission on Accreditation of Rehabilitation Facilities (CARF) for inpatient rehabilitation.

EEOC Statement

"Mercy Rehabilitation Hospital is an Equal Opportunity Employer. Mercy Rehabilitation Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."