Job Description

About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About the role

The Unit Manager ensures the engagement, participation, safety, and security of clients and staff at all times and supports clients in engaging in positive leisure and recreational activities. The Unit Manager will manage day-to-day activities of the programs. The Unit Manager will also supervise the portion of the admission process managed by the Recovery Specialists, ensuring that the client receives a tour and orientation and that his or her belongings and medication are properly logged and stored. He/she also ensures that each client gets a toxicology screen upon intake and that the results sheet is uploaded into Evolv (EHR). Also supervises the discharge process. The Unit Manager submits work orders when maintenance is needed and works in collaboration with the Program Director to keep an inventory of supplies and food. This staff member will serve as on-call backup to Recovery Specialists. Coordinates activities for the clients, peer groups, and AA/NA commitments. Co-supervises along with the Program Director all Recovery Specialists, provides training, and ensures compliance with all regulatory requirements and Casa Esperanza Inc.'s policies and procedures.

What you'll do

• Provides training to Recovery Specialists
• Manages the daily client schedule, ensures that all client activities are completed.
• Supervises the admission and discharge processes.
• Gives a tour and orientation to the clients when admitted to the program.
• Ensures that clients’ property and medication are logged and stored.
• Submit work orders when maintenance is needed.
• Collaborates with the Program Director to manage the inventory.
• Responsible for crisis intervention and engaging appropriate clinical support and emergency services as appropriate and required.
• Manages and reviews controlled substance log.
• Conducts reviews of medication files to ensure Recovery Specialists are documenting according to medication policy.
• Manages toxicology screening including all toxicology screening training for Recovery Specialists
• Review Recovery Specialists Station logbooks to ensure all documentation required is completed.
• Maintain a discarded medication logbook.
• Work closely with the Program Director to ensure Recovery Specialist Station responsibilities are being met.
• Understands the structure and activities that occur during each shift and ensures that staff are trained and oriented to meet shift requirements.
• Collaborates with Program Director to ensure the facility follows licensing standards.
• Assist the Program Director to schedule shift coverage for Recovery Specialists including yearly holiday schedules.
• Responsible for ensuring coverage for all Recovery Specialists shifts, and covers shifts as needed.
• Responsible for coordinating twice a month the Recovery Specialists meeting with the Program Director.
• Participates in weekly individual meetings with the Program Director.
• Responsible for ensuring Recovery Specialists implement all safety and security protocols for the program, including: o Completing regular rounds o Assist with room search as needed. o Monitoring the Recovery Specialists Station
• Completing daily checklists and logs and ensuring that all items that are potentially dangerous are secured in a locked location, i.e., knives, curling irons, irons, razors, etc.
• Implementing Universal Precautions as needed.  Monitoring all alarms and security cameras.
• Reporting all safety and security concerns to appropriate authorities and staff in compliance with Casa Esperanza, Inc. safety protocols.
• Provide Recovery Specialists support at the Recovery Specialists Station area as needed.
• Coordinates activities, meetings, and support for the client, including: o Social activities, movie nights, holydays o Peer Groups o AA/NA Commitments o Peer Recovery Coaching Support.
• Other duties as assigned.

Supervisory Responsibilities: Recovery Specialists

Skills & Abilities:

• Strong verbal/written skills
• Ability to understand and maintain client programmatic confidentiality/privacy
• Ability to work as member of a treatment team
• Ability to problem-solve programmatic concerns with the Program Director
• Bilingual English/Spanish preferred  Strong communication skills
• Ability to communicate with clients, vendors, and external providers in a professional manner
• Ability to understand and manage moral/ethical boundaries with clients/staff
• Must have computer/data entry skills  Ability to work independently.
• Ability multi-task
• Strong interpersonal skills
• Ability to meet the physical requirements of the position (see attached)

Experience necessary for the position:

• Medication Administration Program (MAP) certification preferred; willingness to acquire within 6 months.
• Minimum (2) years’ experience with the substance use disorder population.
• Experience working on a team with mental health or medical professionals preferred.
• Experience managing a reception area preferred.
• Minimum (2) years in recovery if applicable

Education/Training required:

• High School Diploma or GED Required. An associate's degree in psychology, social work, or a similar field preferred
• Knowledge of the addiction recovery process is required.
• CPR Certification
• AED Certification
• NARCAN Certification

Schedule:

Saturday & Sundays - 2nd Shift (2pm to 10pm ET) (On-site)

What we offer:

Casa Esperanza Benefits Package:

• Compensation: $23.00 per hour + applicable shift differentials
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Employee Ticket at Work (Discounts for Entertainment, Travel, Movies, etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch or crawl, and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email hr@casaesperanza.org.