Job Description

Job Location: ASG JORDAN - JTC Zarqa Jordan
Position Type: Full TimeEducation
Level: Relative Experience
Travel Percentage: As Required
Job Shift: Any**This position is contingent upon contract award**

Essential duties and responsibilities include, but are not limited to:
- Operates the consolidated mailroom in accordance with all governing postal regulations, including DoD 4525.6‑M, USPS standards, and installation‑level policies.
- Controls the efficient flow of all categories of mail—prograde, retrograde, directory service, IDS, and express mail—from receipt through final distribution to meet customer and regulatory requirements.
- Ensures customer service, accuracy, and timeliness objectives are met while supporting postal operations and command requirements.
- Processes, sorts, handles, and distributes incoming and outgoing mail for all authorized customers.
- Maintains accountability for all mail received, ensuring proper chain‑of‑custody, documentation, and secure storage at all times.
- Verifies customer identity and authorization prior to releasing mail, ensuring compliance with postal security requirements.
- Handles special categories of mail—including Casualty mail, Coalition Partner mail, Contaminated/Suspicious mail, and Absentee Ballots—in strict accordance with applicable regulations.
- Implements and maintains anti‑tampering procedures to prevent theft, loss, or unauthorized access to mail.
- Ensures the mailroom passes all internal and external postal inspections.
- Maintains required records and documentation in accordance with AR 25‑400‑2 and applicable postal directives.
- Integrates lessons learned from inspections, customer feedback, and regulatory updates to improve mailroom operations.
- Performs additional duties as required to support program requirements.

Qualifications
- Minimum of six (6) months of demonstrated experience within the last three (3) years in a mail handling environment (military or civilian).
- Experience must include sorting, processing, and distributing mail in accordance with postal regulations.
- Must successfully complete a National Agency Check (NAC) and obtain a DD Form 285 (Mail Handler Authorization Card) prior to starting work.
- Ability to work independently in a fast‑paced environment, manage multiple tasks, and meet strict timelines.
- Strong verbal and written communication skills with the ability to interact professionally with customers.
- Ability to maintain accurate records, follow detailed procedures, and comply with all postal security requirements.
- Proficiency with basic office automation tools and ability to maintain logs, rosters, and accountability documents.

Supervisory Responsibilities
- None required for this position.
Security Responsibilities
- Must comply with all DoD, USPS, and company information security and mail protection policies.
- Responsible for safeguarding all mail, ensuring proper classification, handling, and storage.
- Must sign a company non‑disclosure agreement prior to accessing controlled information.
Certificates, Licenses, and Registrations
- DD Form 285 (Mail Handler Authorization Card) required prior to performing mail handling duties.
- Additional postal training or certification may be required based on mission needs.
Reasoning Ability and Mathematical Skills
- Must be able to analyze problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret postal regulations and apply them to daily operations.
- Must be able to calculate basic figures related to mail processing (weights, postage categories, etc.).

Work Environment and Physical Demands
- Work may involve fast‑paced operations, customer interaction, and strict timelines.
- Must be able to lift and/or move up to 50 pounds as required for mail handling.
- Work environment may include extended periods of standing, sorting, and carrying mail containers.
Delaware Resource Group of Oklahoma, LLC (“DRG”) is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. DRG provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.