Job Description

Minimum Qualifications

Education:

• High school diploma or equivalent.

Experience:

• Some experience in a human services setting.

Certifications/Licenses:

• Must obtain a food handlers certificate within 45 days of hire (Hylan Shelter only).
• Valid NYS Driver’s License preferred.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite

Compensation: $19.8077

What We Offer

We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
• 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role

The Unit Counselor supports residents by providing care, support, socialization, crisis intervention, and facility monitoring across shelter programs.

Primary Responsibilities

• Participate in or conduct orientation for new residents.
• Communicate program processes and activities to residents.
• Provide social support and motivational interviewing interventions.
• Provide transportation for residents to appointments as needed.
• Assist with meal-related activities including warming, serving, and cleanup.
• Document neighborhood activities and resident interactions.
• Participate in crisis intervention as needed.
• Attend management, supervision, and required training meetings.
• Report serious incidents and complete required incident documentation.
• Conduct hourly rounds and ensure resident wellbeing.
• Arrive to work on time and as scheduled.
• Perform other job-related duties as assigned.