Melrose/Wakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years. With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, Melrose/Wakefield Hospital offers many opportunities to grow your career.
This position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This position, under the direction of clinical leadership, performs a variety of clerical duties, is a liaison to all departments, and is a communication link between patient care, customer service, and the unit.
Hours: Per diem, Various Hours/Shifts. Includes every other weekend and holiday rotation requirement.
Location: Melrose/Wakefield Hospital - 585 Lebanon St, Melrose, MA 02176.
What We Offer:
• Competitive salaries & benefits that start on day one!
• 403(b) retirement plan with hospital match
• Opportunities for growth
• Tuition reimbursement
• Free parking
Minimum Qualifications
1. High school diploma or equivalent
Preferred Qualifications
1. One (1) year of customer service experience in a healthcare or customer facing setting.
2.Associate's degree.
Duties and Responsibilities The duties and responsibilities listedbelow are intended to describe the general nature of work and are not intended to be an all-inclusive listOther duties and responsibilities may be assigned.
1. Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift
2. Responsible for review of bed assignments and relaying this information to clinical staff
3. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
4. Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policyFiles pertinent data in appropriate patient’s recordPrepares charts for Medical Records upon discharge.
5. Prepares and maintains medical records, in accordance tohospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG’s, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
6. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
7. Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
8. Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquetteCoordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.
9. Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.
10. Collaborates with case management staff, social workers and nursing staff to facilitatefollow up appointmentswithin the hospital or upon discharge.
11. Coordinates communication during emergency situations or STAT requests or orders.
12Follows through with orders unable to be completed during the off-shift and weekends.
13Responsible for coordination of unit activities during electronic downtime.
14Facilitatestimely delivery of time and attendance records.
15Monitors available quantity and documentation of forms, materials, supplies and equipment inventory.Responsible for tracking and returning of rental equipment.
16Responsible for information shared at all staff meetings (by attending, reading minutes or virtual).
17Assists with orientation and training of new unit coordinators as designated by the department leadership.
About Melrose/Wakefield Hospital
Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.
Core to our values, Melrose/Wakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range
$18.81 - $23.51
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 13,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.
Our members exchange ideas and craft solutions to help people fight the most serious illnesses, manage chronic diseases and live healthier lives. Our caregivers share a passion for delivering the highest quality of care at a lowest cost Elected officials and health care experts often cite us as leaders in delivering on the promise of highest quality, lowest cost health care.
