Job Description

• The primary responsibilities of the Medical/Surgical Unit Coordinator involve the provision of reception duties and general clerical functions.

Supervises

• N/A

Job Requirements

• Education, Required Licenses/Certifications:

Associate's Degree in Secretarial Sciences and two years clerical experience is desirable.

Work Experience, Skills, Knowledge and Abilities:

• In lieu of formal education, appropriate work experience may be substituted. 

• Prior experience with data entry/computer systems is preferred. 

• Must possess the ability to relate to and deal effectively with the public. 

• Familiarity with computer applications required. 

• Must have technical aptitude and a willingness to learn software applications used at AVH.

Contacts

• Patients, providers, staff, volunteers, and regulatory agencies.

Physical Requirements

• Indicates the appropriate physical requirements of this job in the course of a shift. Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

AVH Values/Commitment to AVH Values Booklet

• Sense of Ownership: Investing in our workplace and culture, as a reflection of ourselves, promoting a safe environment.

• Collaboration Working together, encouraging teamwork.

• Quality: High quality patient centered holistic care, delivered with compassion and empathy.

• Integrity: Always doing the right thing; respecting patients and staff. Honesty and transparency; kindness.

• Flexibility: Accepting change as an opportunity to grow while honoring our past and creating our new legacy.

• Communication: Listen attentively to understand needs and deliver with courtesy, clarity and compassion.

• Service: Exceeding expectation while meeting the changing needs of our community.

• Accountability: Accepting and taking responsibility for our own actions and feelings, and taking initiative to ensure a safe and supportive workplace.

Essential Functions

• Exhibits courteous and cooperative behavior towards patients, families, visitors, volunteers, students, peers, and providers. Anticipates service needs and proactively resolves issues. Consistently holds self and others accountable for meeting patient/customer service standards. Practices service recovery skills.

• Works openly and collaboratively both inside and outside the department; promotes performance improvement. Follows through on statements and actions in a timely manner. Strives for excellence in all endeavors.

• Encourages discussion and consensus building. Recognizes and adapts to different view points and opinions; values diversity. Uses “indoor” voice. Avoids interrupting others. Champions change and exhibits flexibility and adaptability.

• Accepts responsibility for own actions, behaviors and decisions.

• Consistently optimizes time efficiently and effectively. Reports to work promptly at the beginning of the work shift and prepares to begin work. Returns to work promptly from lunch and breaks. Completes work assignment and departs timely. In compliance with Absenteeism and Tardiness policy.

• Is viewed as a resource in the department when dealing with issues of systems and resources and accomplishing tasks in the most efficient and effective ways.

• Employs communication skills and appropriately utilizes equipment including telephone, paging, intercom, computers and facsimile systems. 

• Transfers calls, records, and delivers messages. 

• Locates physicians and other personnel at the request of the nursing staff.

• Greets new patients, receives and directs visitors to the unit. 

• Maintains files and an adequate inventory of supplies. 

• Keeps track of charts, recording removal and replacing upon return. 

• Routinely audits charts for incomplete forms, missing signatures, and other required information. 

• Records information on physician order sheet as appropriate. 

• Maintains chart forms in standard sequential order. 

• Reviews and appropriately responds to all physician orders. 

• Schedules appointments for treatments, examinations, and consultations through the completion of proper paperwork and notification of appropriate department(s). 

• Receives all patient related documentation and organizes information in accordance with established format.

• Records admissions and discharges on the daily census record and classification sheet. 

• May occasionally assist with transporting patients to other departments.

• Programs Amplion phone system for staff, answers call lights, and transfers calls to staff as needed.

• Reports complaints of pain to appropriate medical personnel.

• Demonstrates technical aptitude.  Is familiar with computer applications.  Is willing to learn software applications.

Non-Essential Functions

• Posts bulletin board notices. 

• Completes routine forms, maintenance, and purchasing requests in a timely manner. 

• Performs additional duties as assigned.

• Maintains work area in a clean and orderly manner.