Job Description

The unit coordinator answers incoming calls and greets patients and visitors arriving at the Hospital. Directs calls, patients, and visitors to their destination in a friendly and helpful manner. Notifies ER staff of patients arriving for emergency care. Obtains required information and registers ER patients and Inpatients following approved Hospital procedures. Functions as clerical support for the Inpatient Unit.

Qualifications:

Education/ Experience:

• High school graduate or equivalent
• Excellent computer and customer service skills.
• Maintains regulatory requirements, including all state and federal.
• Always maintains and ensures patient confidentiality.

Requirements

Essential Functions Of The Position:

• Greets and assists ER patients and visitors; answers calls courteously and routes them appropriately.
• Registers ER patients by collecting accurate demographic and insurance information, confirming identity, collecting co-pays, and entering all details into the system.
• Responds appropriately to emergency situations and coordinates ER transfers, including creating transfer packets, arranging EMS transport, and assisting with EMTALA documentation.
• Supports inpatient and outpatient workflows by assisting with admission paperwork, setting up referrals and follow-up appointments, arranging transportation, and providing break/lunch coverage for registration staff.
• Manages registration updates, including converting temporary registrations, pre-admitting expected patients, scheduling outpatient procedures, processing outside orders, and coordinating with nursing and PCCs.
• Ensures all required patient documents are scanned and filed in the medical record.

Why Grace Cottage?

Grace Cottage has been voted “Best Place To Work,” in the Brattleboro Reformers Readers’ Choice Award since 2019. We are also included in the Vermont Biz Magazines 2023 - 2025 Best Places To Work in Vermont!

How We Support You:

• Rich Medical, Dental and Vision Insurance
• 401(k) with matching
• Life And Disability Insurance
• Loan Reimbursement
• Tuition Reimbursement
• Generous Earned Time Off Package
• Responsive Employee Assistance Program
• Wellness Motivations And Incentives