Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Emergency Department | Beth Israel Deaconess Hospital–Milton

Schedule

36 hours (3, 12 hour shifts)
11a-11p and 3p-3a with weekend rotations

Where You’ll Work

You’ll be part of a community-based Emergency Department that delivers high-quality, compassionate care in a fast‑paced and collaborative environment. Our team is built on strong communication, mutual respect, and coordination, where every role contributes to the patient experience.

As a Unit Coordinator, you’ll work at the center of department activity, partnering with nurses, providers, and support staff to help maintain organization, communication, and flow throughout the Emergency Department.

What You’ll Do

As an Emergency Department Unit Coordinator, you will:

Provide administrative support to clinical staff, patients, and families
Manage front desk operations, including communication, coordination, and information flow
Support department efficiency and patient throughput, helping maintain a smooth care experience
Collaborate closely with the Charge Nurse and care team to prioritize tasks and respond to real-time needs
Serve as a central point of contact, helping ensure the team stays informed, organized, and connected

Your role is essential in supporting both patient care delivery and the overall operations of the department.

Why You’ll Love Working Here

Be a key member of a collaborative care team in a dynamic clinical environment
Play an important role in improving patient flow and experience
Work alongside dedicated nurses, providers, and interdisciplinary staff
Gain valuable exposure to emergency care operations and team-based care
Join a workplace that values teamwork, respect, and community-centered care

At BID Milton, every role has impact—and Unit Coordinators are vital to keeping care seamless, responsive, and patient-focused.

DUTIES AND RESPONSIBILITIES:

Under the general supervision of the Nurse Manager, OR/PACU, or designee, performs a variety of select administrative and nursing support activities.

• Answer phones in compliance with hospital policies and procedures
• Communicates effectively with patients and their families where appropriate
• Assembles patient medical records
• Updates patient information in hospital computer system
• Enter billing charges for patients in computer system
• Retrieves appropriate patient medical records and tests results
• Sends specimens to the Laboratory, order entry in hospital computer system as needed
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direction or licensed personnel
• May participate in the delivery of emergency care under the direction of a registered nurse or physician
• Considers specific cultural beliefs and practices when caring for patients. Utilizes interpreter services for patients with limited English proficiency
• Collaborates, cooperates, and communicates with other health care providers to ensure quality and continuity of care
• Provides care appropriate to the age groups of patients regularly served; seeks assistance for resources of other age groups that need care
• Maintains a safe work environment within service area and actively participates in hospital safety programs and initiatives
• Adheres to universal precautions
• Actively participates in unit-based Q.I., Performance Improvement studies and unit meetings
• Attends and/or participates in in-house or outside training programs to improve and augment skills and knowledge
• Shall assist in the ordering and maintain adequate levels of supplies as assigned by the Director, Surgical Services, or designee
• Communicates arrival times for all the surgical patients via preop phone calls
• Process patients and patients' representatives upon arrival to the unit
• Assist with transport of patients leaving the area when necessary
• Inputs data worksheets
• May arrange ambulance transport for patients
• Works effectively with physicians who utilize the unit
• Communicates effectively with the physicians' office staff when necessary

ADDITIONAL REQUIREMENTS:

May be required to perform similar or related duties as may be necessary on an emergency basis or as designated by the department or supervisor.

The nature of the tasks/responsibilities required of employees in this position will likely expose them to blood and body fluids. Employees will be oriented to and required to understand and follow the standard precautions for infection control.

QUALIFICATIONS:

• Equivalent to the completion of high school, plus 3 to 12 months related experience
• Excellent communication skills needed
• Ability to type
• Ability to work in a busy environment
• Medical terminology preferred
• Experience with microsoft 365 and epic systems preferred.

A Physical Abilities Job Description is a component of this Job Description.

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Pay Range:

$19.50 - $26.24

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled