Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Cardiology Unit at Beth Israel Deaconess Medical Center (BIDMC) is seeking a patient-focused, compassionate Unit Coordinator who is passionate about delivering exceptional care and customer service in a fast-paced, team-oriented environment.

Our Cardiology Medicine unit, KM 9, is a collaborative 32-bed unit staffed by dedicated professionals committed to providing safe, high-quality, holistic care for patients with cardiac conditions. As part of this engaged team, you will contribute to a care environment that truly makes a meaningful difference in patients’ lives. Located in BIDMC’s new inpatient facility, the unit features a state-of-the-art setting designed to enhance both patient and provider experiences, including access to a rooftop healing garden for patients, families, and caregivers.

This position is scheduled for four days per week with every other weekend required. Weekend hours are 7:00 a.m. – 7:00 p.m., with weekday shifts consisting of a mix of 7:00 a.m. – 3:30 p.m. and 7:00 a.m. – 7:00 p.m..

What You’ll Do

Patient Flow & Coordination

• Support smooth day-to-day unit operations
• Coordinate admissions, discharges, and transfers with nursing and admitting teams
• Help ensure providers have the supplies and information they need
• Communicate details for tests and procedures
• Assist with registration processes as needed

Patient & Visitor Experience

• Respond promptly to call lights following BIDMC standards
• Welcome and guide patients, families, and visitors
• Provide helpful, non-clinical information
• Deliver outstanding service in every interaction

Systems & Operations

• Use key systems such as:
  • Provider order entry
  • Bed tracking
  • Nurse call systems
• Ensure accurate data entry and timely responses
• Act as a resource for basic system troubleshooting

Equipment & Unit Support

• Troubleshoot printer, copier, and fax issues
• Help maintain equipment and ensure proper usage and charging
• Coordinate special equipment needs (e.g., specialty beds)
• Maintain logs and support compliance-related activities (JCAHO)

Patient Belongings Program

• Manage patient valuables securely
• Track and investigate lost items
• Maintain logs and escalate unresolved issues

What You Bring

Required

• High School diploma or GED
• 0–1 year of related experience
• Customer service experience
• Basic computer skills with web-based applications

Preferred

• Associate’s degree
• Administrative experience in a healthcare setting

Key Skills for Success

• Decision Making: Follows standard procedures with minimal supervision
• Problem Solving: Handles routine issues and identifies improvement opportunities
• Communication: Clear and professional written and verbal English skills
• Teamwork: Collaborates effectively with team members
• Customer Service: Provides respectful, service-oriented support in all interactions
• Independence: Works effectively with general guidance
• Knowledge: Applies standard practices across varied situations

Physical Requirements

• Moderate physical activity:
  • Up to 50 pounds occasionally
  • Up to 20 pounds frequently
• Standing and moving throughout most of the shift

Why You’ll Love This Role

• Be central to patient care operations
• Make a meaningful impact on patient and team experiences
• Work in a collaborative, supportive environment

Pay Range:

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled