Job Description

Department/Unit:

Apheresis/Outpatient Infusion/ Transfusion

Work Shift:

Day (United States of America)

Salary Range:

$46,215.00 - $60,080.00The Unit Coordinator's role is to maintain a positive work environment while performing customer service, clerical and reception duties that support the work flow of the unit while applying specialized knowledge for effective operation of the unit's functions.

Clerical activities include ensuring accurate preparation, processing and standardization of the patient record and utilization of clinical information system (EPIC), greeting visitors, managing the reception desk, transcribing physician orders, ordering supplies, filing, answering phone calls and patient call bells, performing other clerical duties, and collaborating and coordinating communication within the patient care area. The Unit Coordinator performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues.

The customer service duties include effective communication with patients, significant others and member of the health care team.
Essential Duties and Responsibilities

• Assembles/maintains patient records, filling data and obtaining reports and data necessary for departmental operations.
• Greet and assist visitors in a courteous manner.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Coordinates department communications; accepts and screens telephone calls appropriately
• Assists in orientation of new administrative support staff.
• Maintains adequate supplies of current forms, unit supplies, and equipment (Troubleshoots and maintains office equipment).
• Assist in scheduling/Shift Wizard System and timecards/payroll Kronos system
• Demonstrate professional business etiquette
• Coordinate department communications, relaying patient and health care member requests to other members of the unit
• Respond to the individual needs of patient/family as appropriate to the age and special characteristics of the patient group served
• Monitor, respond, and follow through patient call bell system and patient/family requests
• Collaborates with other departments to facilitate admissions, discharges, and transfers.
• Assists the unit RN coordinator in updating (HEV) Enterprise Visibility for appropriate bed placements of patients.
• Enters patient charges in Soarian Financials and coordinates with billing for patient billing and charges.

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• 1-3 years healthcare or clerical experience - required
• Ability to coordinate and work as a team member with various disciplines and departments
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions.
• Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
• Ability to prioritize, work independently, perform all tasks in a timely manner.
• Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
• Ability to solve technical and practical problems and deal with various intangibles in situations where only limited communication, support, information, and access exist.
• Strong organizational and time management skills.
• Ability to read, understand and follow oral and written instruction
• Familiarity with Medical Terminology preferred
• Basic word processing, computer input and retrieval skills (order entry).
• Ability to function within Microsoft Office programs.
• Strong phone etiquette, customer service and public relations skills
• Ability to maintain a positive attitude in a fast pace environment
• Basic knowledge of office equipment (fax machine, copy machine, scanner).

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.