Job Description

Nemours is seeking a full-time night shift(7P-7A) Unit Clerk to join our NICU team in Orlando, FL.

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org

The Unit Clerk is responsible for all clerical, reception and secretarial support on the assigned nursing unit. Works collaboratively with the nursing staff and physicians and effectively communicates and assists with patient and family needs. Incumbent will provide exceptional customer service by promptly greeting and assisting all staff, patients, family members and visitors with courtesy, concern and respect. She/he will be responsible for insuring pertinent and timely communication of patient care and unit related needs departmentally and interdepartmentally.

Required Responsibilities

• Gives a complete report to charge nurse and/or on-coming shift, related to new patients, transfers, discharges and pending issues.
• Facilitates the communication of pertinent information to appropriate members of the health care team.
• Accurately assembles, labels, maintains, and dissembles any paper aspects of a patient chart upon admission through discharge and prepares them for Health Information Management in a timely manner, for scanning into the electronic medical record.
• Provides timely printing of electronic charts as necessary and requested.
• Initiates verbal, written and /or electronic requests to other departments accurately and timely.
• Attempts to meet patient/family requests with care and respect and effectively solves patient problems/needs through appropriate communication.
• Maintains adequate stock of office supplies, paper and forms for the unit.
• Uses appropriate and courteous telephone etiquette by managing calls promptly and effectively communicates information to team members.
• Assists as requested in transport of lab specimens, blood products and patients.
• Willingly cross covers for patient care tech in her/his absence
• Serves as a receptionist for the nursing unit by:
• Greeting patients, families, guest and clinical staff when they enter the unit
• Locating resources, patients and nurses for individuals
• Relaying messages and information as indicated
• Assists with visitor control
• Utilizes the communication console to answer patient calls, locate nursing personnel and relay information in an appropriate, timely and pleasant manner
• Tracks patient census and patient movement to other areas assuring that electronic record has the patient in the correct location

Position Requirements

• 1 year of training beyond high school; High School Diploma or GED
• Completion of a Medical Terminology Course
• American Heart Association BLS required within 30 days of hire
• Minimum of 6 months experience required
• Understanding of basic office skills, including proficiency in the use of computers

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.