Job Description

To support the practice of nursing and the delivery of nursing care through use of a combination of communication modes, traffic control and clerical functions. Initiates patient record, requisitions, referrals, and other communication forms to facilitate planning, provision, and documentation of patient care.

Essential Responsibilities:

Fiscal Responsibility

• Efficiently use supplies and equipment, respond rapidly, and fill out appropriate work orders in support of unit goals to eliminate waste
• Process unit appropriate patient charges with accuracy and timeliness and updates billing information
• Complete assignments and duties in a timely manner
• Leave shift on time and utilize time keeping system
• Demonstrate productivity and accepts EDO and float assignments

Quality

• Document verbal/telephone orders (non-medication) with date, time, order, Physician and physician representative name, when applicable, and own name and title
• Verify accurate order entry or clarify all ambiguous unclear, unreadable or contradictory orders and appropriately document per unit specific standards
• Possess ability to problem solve and to multitask within their scope of practice
• Support processes looking at the patient experience and patient wait times
• Delegate tasks appropriately and promote teamwork
• Remain up to date with policy changes, collaborative practice plans, and standards of care

Patient Satisfaction

• Promote patient satisfaction as exemplified by patient recognition, letters from patients and families, or SEA (Service Excellence Award)
• Timely response to patient needs
• Practice professional use of personal electronic devices in patient care areas
• Maintain professional environment and keep noise to a minimum at all times
• Exemplify excellent guests relations to patients, visitors, and physicians and co-workers

Patient Safety

• Notifies RN immediately of NOW and STAT orders and scheduled admission/transfers
• Engage in patient care activities when needed
• Obtain and update correct demographic, medical order, and consult information
• Utilize the event management system for each unusual occurrence
• Adjust care routines to meet the individual patient needs
• Adhere to HIPAA and follow social media policy

Professional Growth

• Share knowledge and skills with colleagues and others including orientation and cross-training
• Demonstrate leadership and be a resource for peers, be an active council member, be a super user, serve as a preceptor
• Identify professional needs and collaborates with management for learning opportunities for self and for the unit
• Participate in development and implementation of departmental goals
• Attend product and practice change in-services

Customer Service

• Engage patients and their family
• Provide a professional and quiet patient environment
• Practice AIDET (Acknowledge, Identify, Duration, Explanation, Thank You)
• Promote commitment to co-workers, view all staff as part of an equal team and be approachable at all times, and maintain interdepartmental relationships
• Be flexible with assignments, staffing needs and assigned shifts

Education and Experience Required:

High School graduate or equivalent required

*Job description is not meant to cover or include all the tasks, duties or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, with or without notice due to business need.

Work Shift :

1st Shift (United States of America)

Scheduled Weekly Hours :

37.5