Job Description

Advanced Houston Specialty Hospital is looking for a Unit Clerk to join our team of health care professionals in a newly renovated facility at 205 Hollow Tree Lane, Spring, TX

Join our team and help us provide top-tier medical services to a justice involved population!

Starting Rate: $20.00/hr DOE

Hours: 0830 - 1700, Monday - Friday

Reports to Director of Nursing. The Unit Clerk is a vital member of the Nursing Department responsible for maintaining effective communication, organization, and coordination of patient care support functions. This position ensures the smooth operation of unit activities, assists nursing staff, and maintains documentation accuracy while always upholding professional conduct and confidentiality.

Essential Functions:

1. Maintain accurate tracking of all patient appointments with UTMB and other external providers.
2. Coordinate with UTMB Utilization and Bed Management Teams to confirm appointments, bed availability, and discharge or transfer arrangements
3. Notify Nursing Leadership and Security promptly of all scheduled appointments and transportation needs.
4. Coordinate and schedule all provider-ordered consultations and procedures, including telehealth or in-person appointments, and prepare patients by ensuring all equipment and documentation are ready.
5. Support patients during telehealth visits as needed to ensure smooth communication and assist throughout the appointment.
6. Collaborate with departments (CT, X-Ray, ECHO, IR) to confirm appointments, arrange transportation, and accurately document all communications and scheduling details in Athena or the designated EMR.
7. Manage all laboratory-related workflows for pending results, specimen pickups, or new draws; communicating and documenting results in Athena; and tracking delayed or missing labs to ensure continuity of care.
8. Maintain accurate, organized, and confidential records in compliance with hospital policies and regulatory standards.
9. Manage incoming calls, direct messages to the appropriate staff, and serve as a liaison between nursing, security, transportation, and administrative departments while maintaining clear communication and following the chain of command.
10. Ensure the unit is fully stocked by checking supplies daily and promptly notifying Materials Management and Leadership of any shortages, equipment issues, or maintenance needs.
11. Strictly uphold HIPAA and all confidentiality standards for all patient and hospital information and follow Nursing Leadership direction and adhere to all patient care and safety standards.
12. When staffing is limited or patient needs arise, the Unit Clerk may be assigned to work as a Certified Nursing Assistant (CNA) within their scope of practice.

It is expected that the incumbent shall perform other duties as assigned within his/her scope of work as determined by management.

Education and Experience Requirements:

High school diploma or equivalent required. Prior experience as a Unit Clerk, CNA, or administrative support staff in a healthcare setting required. Certification as a Certified Nursing Assistant (CNA) required Valid driver’s license with an acceptable driving record required, unless waived by management.

Post Hire Requirements:

Must successfully complete annual in-service training requirements to include maintaining licenses, certifications, and passing an annual background check.