Every Interaction Is an Opportunity to Make a Difference

As a Unit Assistant/Patient Experience Representative, you'll help enhance patient satisfaction, support daily unit operations, and create meaningful experiences that positively impact patients and families.

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan with Fidelity investment options
• Employee Assistance Program providing confidential support for personal and professional well-being
• Shift Differentials and Premiums for evenings, nights, weekends, and float coverage
• PTO starts on Day 1
• Friendly, inclusive work family where you'll feel valued and supported

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well-being, including:

• Best Places to Work 2025 – Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 – Newsweek
• America's Best-In-State Employers (PA) 2025 – Forbes
• America's Best Employers for Healthcare Professionals 2025 – Forbes
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage:

• Full-Time, Day Shift
• Three 12-hour shifts (7:00 AM – 7:00 PM)

Provides general non-clinical support for patients in all areas of the Emergency Department, with a specific focus on patient and family satisfaction.

Experience:

• Education and experience with computers preferred
• Customer service experience preferred
• High School diploma or equivalent required

Licenses:

• None required

Essential Functions:

Participates in Patient Safety and Patient Satisfaction Activities

1. Supports hourly rounding in the Main Emergency Department and waiting room as needed.
2. Rounds on each Emergency Department patient at least hourly.
3. Ensures the patient and family environment remains clean and safe.
4. Supports completion of whiteboards in patient rooms, including:
   • Date
   • Nurse's first name
   • EST caring for the patient
   • Provider name (when known)
   • Patient's preferred name
5. Documents hourly rounding activities in Epic.
6. Provides patient and family updates, with patient permission, in collaboration with nursing staff.
7. Manages Comfort Care Menu services.
8. Assists with placement of Emergency Department overflow patients into hospital beds when appropriate.
9. Provides basic patient and family support, including:
   • Warm blankets
   • Pillows
   • Snacks and beverages for family members
   • Snacks and beverages for patients after approval from nursing staff
10. Answers call bells promptly.
11. Answers unit phone calls promptly.
12. Returns equipment to designated locations.

Complies with Hospital and Nursing Department Policies and Procedures

1. Supports the philosophy of the hospital and nursing department.
2. Represents the hospital professionally and courteously to patients, families, and healthcare team members while demonstrating effective verbal and non-verbal communication.
3. Promotes cost-effective patient care through:
   • Proper use and care of equipment
   • Appropriate use of supplies
   • Accurate charging of supplies
   • Completion of division-specific tasks
   • Effective utilization of available resources
4. Demonstrates initiative in completing assigned responsibilities and additional work as needed.
5. Participates in performance improvement activities to enhance service and patient care.

Other Duties:

1. Assists with the orientation of new personnel and serves as a role model for fellow employees.
2. Demonstrates willingness to accept non-routine assignments when appropriate.
3. Is authorized to access secured storage areas while performing essential job duties.
4. Completes hand hygiene audits.
5. Assists in stocking food pantry areas.
6. Stocks supply areas.
7. Serves as a communication liaison between patients and the healthcare team.

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