Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Universal Stella Nova Resort

Join the team and step into another galaxy, where you’ll help guests land in a universe of thrills and adventure.

What We’re Looking For

A reliable, detail-oriented Uniform Attendant who ensures every team member looks polished and professional. You’ll manage the end-to-end uniform lifecycle—from issuing, labeling, and tracking to receiving, laundering coordination, light repairs, and returns—so our operations teams can focus on delivering exceptional guest experiences. In this role, you’ll work closely with Housekeeping/Laundry, HR, and department leaders to maintain inventory accuracy, support onboarding, and uphold cleanliness and presentation standards for all uniforms.

Who You Are

• Quality Focused: You care about appearance, cleanliness, and consistent presentation.
• Focused Organized and Systematic: You keep inventories accurate and processes on track.
• Service Minded: You’re approachable and helpful when team members need assistance.
• Dependable Teammate: You communicate clearly and follow through on commitments.
• Veterans and military spouses are encouraged to apply.

What You’ll Do

• Issue, receive, and track team member uniforms using established logs or systems; ensure proper labeling, sizing, and assignment by department and role.
• Inspect incoming/outgoing uniforms for cleanliness, damage, and wear; route items for laundering, pressing, spot treatment, or light repairs as appropriate.
• Perform basic mending (buttons, hems, minor seams) and coordinate with Laundry or outside vendors for more extensive alterations/repairs.
• Maintain organized stockrooms/lockers; conduct regular inventory counts and reconcile variances; support month end reporting as needed.
• Prepare uniform kits for new hires; collect, document, and process returns for separations and role changes.
• Monitor par levels; place or assist with orders for replacements, specialty items, name tags, and accessories in alignment with brand standards.
• Ensure compliance with cleanliness, safety, and PPE protocols within the uniform room and laundry support areas.
• Provide friendly, efficient service to team members for exchanges, sizing, and special requests; escalate guest facing uniform issues to leadership when necessary.
• Coordinate with HR and department managers to align on policy updates, grooming standards, and uniform program changes.
• Keep accurate records (issuance, repairs, losses, charges) and protect confidentiality of team member information.

Other Responsibilities:

• Regularly lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.
• Maintain regular and reliable attendance in alignment with company standards and operational needs. 
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Qualifications Include:

• Previous experience in hospitality or relevant industry preferred.
• Basic computer skills required.
• Familiarity with Microsoft Suite and InvoTech preferred.
• Must complete OSHA-mandated safety training within the first 30 days of employment.
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
• Position requires the ability to lift, push, and pull 50+ pounds repetitively throughout shift.