Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection, a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
We are seeking an experienced Unified Communications (UC) Manager to own and support our global voice and telephony environment. This is a hands on technical role that combines enterprise telephony, call routing, contact centre technologies, supplier management, and cloud communications.
You will be responsible for ensuring the reliability, security, and continuous improvement of our voice platforms while acting as the technical lead for key partners including AT&T, DXC, AWS, and telecommunications providers.
This role is ideal for someone who has evolved beyond traditional telephony administration and has experience designing call flows, managing complex routing environments, supporting contact centre solutions, and delivering modern cloud-based voice services.
The Opportunity:
As Unified Communications Manager, you will be the technical owner of Smiths Detection's global voice communications estate, supporting technologies including:
You will work closely with Network Engineering, Cybersecurity, Service Delivery teams, and external providers to ensure our global communications platforms remain resilient, secure, and aligned to business needs.
What You'll Be Doing:
Unified Communications & Telephony Management
Call Routing & Contact Centre Technologies
SBC & Carrier Management
Service Reliability & Support
Security, Compliance & Governance
Essential Experience for this role:
Technical Knowledge:
Skills
Desirable
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.
For over 170 years, Smiths Group has been pioneering progress by engineering a better future. We serve millions of people every year, to help make the world safer, more energy efficient and productive, and better connected, across four global markets: Energy, General Industrial, Safety & Security, and Aerospace & Defence.
Listed on the London Stock Exchange, Smiths employs more than 15,000 colleagues in over 50 countries. For more information visit www.smiths.com.
We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths.
