Job Description

Join Synapxe as an intern and see how you can contribute in powering a healthier Singapore. Internship@Synapxe is where curiosity meets impact! You would be able to gain practical experience, hone your skills, and be part of meaningful work that improves health through technology!

The National Billing System (NBS) is a key programme driving transformation across Singapore’s public healthcare sector. As part of the operations team, this role focuses on ensuring the stability, performance, and continuous improvement of the system post-deployment. You will work closely with healthcare institutions, vendors, and cross-functional teams to support business-as-usual (BAU) operations, resolve incidents, and enhance system capabilities to ensure seamless billing operations across the ecosystem.

The selected intern(s) will assist in following:

• Provide operational support for the National Billing System (NBS), ensuring system stability and uptime
• Engage users, stakeholders, and vendors to gather and clarify business requirements and operational issues
• Support public healthcare institutions in their day-to-day operations (BAU)
• Collaborate with multiple teams (technical, business, vendors) to triage and resolve incident tickets in a timely manner
• Participate in and support audit and compliance requirements
• Track, manage, and follow up on production issues with vendors, ensuring proper resolution and testing before release

About You:

• Undergraduate currently in Year 2 or Year 3, pursuing a degree in Business Artificial Intelligence Systems, Information Systems, Computer Science, Computer Engineering, Industrial & Systems Engineering, Information Engineering & Media, or a related discipline
• Strong understanding of Software Development Life Cycle (SDLC)
• Have a keen interest in IT Project Management
• Familiar with ticketing or project management tools (e.g., Jira, ServiceNow) is advantageous
• Familiar with cybersecurity and risk management
• Possess strong analytical, problem solving and interpersonal skills
• Adaptable, proactive and a strong team player
• Exhibit leadership qualities with good verbal and written communications skills
• Ability to multitask and work effectively in a multidisciplinary team environment
• Passionate and keen to make a difference to re-imagine the future of HealthTech

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