Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc

What You Will Do

Job duties of this position include, but not limited to the following:

• Communicate regularly with coworkers, employers and third-party representatives by phone, email, written correspondence and occasional in-person interaction.

• Review completed work from Tax Specialists and Examiners for accuracy and compliance with procedures.

• Assist in training new staff and help maintain updated training materials.

• Complete production reports on time.

• Participate in team meetings, training sessions and group discussions.

Recommended Skills

• Handle employer and sensitive inquiries across all levels of the organization.

• Create and review written procedures.

• Manage multiple tasks and priorities simultaneously.

• Communicate professionally in-person, by phone, email and through Microsoft Teams.

• Use computer programs uncluding Microsoft Teams, Outlook, Word and Excel.

• Follow established procedures and instructions.

• Demonstrate strong organizational skills and flexibility with changing priorities.

• Show advanced knowledge of Unemployment Insurance (UI) tax laws, employer liability, wage reporting, tax rate assignments and compliance processes.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20042055, 20048570

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation ( Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The candidate, at minimum, must have the following:

Option 1:

• 24 months experience as Unemployment Insurance Specialist, 16753

• AND 6 months training or 6 months experience un utilizing unemployment compensation automated systems

OR

Option 2:

• 36 months experience in interpreting & applying program eligibility &/or liability (e.g., unemployment compensation; workers compensation; human services; or income tax) law

• AND 12 months experience or 12 months training in developing correspondence

• AND 12 months training or 12 months experience in providing technical assistance

• AND 24 months training or 24 months experience in customer contact (i.e., telephone &/or face-to-face) for purposes of problem solving
• AND 24 months training or 24 months experience in operation of personal computer in a MS Windows environment
• AND 6 months training or 6 months experience in utilizing unemployment compensation automated systems

OR

Option 3:

• Completion of undergraduate coursework in business administration, public administration, human services, or social sciences

• AND 12 months experience in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection)

• AND 12 months training or 12 months experience in developing correspondence

• AND 12 months training or 12 months experience in providing technical assistance

• AND 24 months training or 24 months experience in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving

• AND 24 months training or 24 months experience in operation of personal computer

• AND 6 months training or 6 months experience in utilizing unemployment insurance automated systems.

OR

Option 4:

• The equivalent of Minimum Class Qualifications For Employment noted above.
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.47 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 32

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$31.47

$32.84

$34.53

$36.20

$38.01

$39.86

$41.81

$43.90

$46.08

Annual

$65,458

$68,307

$71,822

$75,296

$79,061

$82,909

$86,965

$91,312

$95,846

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

90 Months

Selection Priority Notice OCSEA

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.