Job Responsibilities

• Review, clear, and process new business submissions accurately and within established service standards, ensuring data quality and completeness.
• Enter, verify, and maintain underwriting information in policy administration systems to support rating, documentation, issuance, and compliance requirements.
• Prepare, bind, issue, and maintain commercial insurance policies for both new and renewal business.
• Process policy transactions, including endorsements, cancellations, reinstatements, and other policy changes with a high degree of accuracy.
• Generate and distribute renewal solicitations, non-renewal notices, cancellation notices, and other policy-related correspondence in accordance with regulatory and company guidelines.
• Investigate and resolve policy booking, billing, accounting, and system discrepancies by collaborating with internal stakeholders.
• Partner with underwriters, brokers, and management to obtain required information and ensure timely and accurate policy processing.
• Deliver exceptional customer service to internal and external business partners by responding promptly to inquiries and requests.
• Produce routine, ad hoc, and management reports to support underwriting operations, business performance, and decision-making.
• Support departmental initiatives, audits, system enhancements, and special projects as needed.
• Identify opportunities for operational efficiencies and contribute to continuous process improvement and workflow optimization efforts.
• Maintain compliance with company policies, underwriting guidelines, and applicable regulatory requirements.

Qualifications & Experience

• Bachelor's degree preferred; coursework in Business, Finance, Risk Management, Insurance, Technology, or a related field is a plus.
• Minimum of one year of professional office experience required; insurance industry experience, particularly within underwriting operations or policy administration, is preferred.
• Experience working with insurance systems, policy administration platforms, or other enterprise business applications preferred.
• Strong proficiency in Microsoft Office Suite, particularly Excel and Word; SQL or data-querying experience is a plus.
• Excellent written and verbal communication skills with the ability to interact effectively across all levels of the organization.
• Exceptional attention to detail with a commitment to accuracy, data integrity, and quality assurance.
• Strong organizational, prioritization, and time-management skills with the ability to manage multiple tasks and deadlines.
• Demonstrated ability to work independently while maintaining productivity and quality standards.
• Collaborative team player with a customer-focused mindset and a commitment to supporting team objectives.
• Adaptable and eager to learn in a fast-paced, evolving environment with changing business needs.
• Strong analytical and problem-solving skills with the ability to identify issues and recommend solutions.

Key Competencies

• Underwriting Operations Support
• Policy Administration & Processing
• Data Management & Quality Control
• Commercial Insurance Knowledge
• Customer & Broker Service
• Process Improvement
• Regulatory Compliance
• Reporting & Analytics
• Relationship Management
• Critical Thinking & Problem Solving