Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.
As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to bring the good back through our passionate, innovative, and customer-obsessed team. We are also proud to bring a deep domain expertise and our own proprietary modern technology into Hong Kong. As we grow, we're looking for highly dynamic, hands-on and passionate talent to join our team.
About the Role
As an Underwriting Specialist in our team, your role will serve as a vital link between our team and our customers, actively engaging with them to provide updates and address any concerns regarding their applications. Apart from that, you will also encompass assessing and approving new business applications in line with our company's service standards, underwriting guidelines, and delegated authority.
Your Key Responsibilities Include:
Human Assist
Proactively contact customers through multiple channels (phone calls, WhatsApp, email, etc.) to guide them through the underwriting process and ensure clear, timely communication.
Handle and resolve customer queries related to their applications and health declarations promptly and professionally.
Case Underwriting
Perform thorough risk assessments on individual new business applications in strict accordance with the company’s underwriting guidelines, risk appetite, service standards, and personal authority limits.
Customer Experience Enhancement
During customer interactions, identify and implement opportunities to improve the underwriting experience
Roughly, the composition of your task will be as follows:
Handle customer's underwriting enquiry - 60%
Underwriting assessment - 30%
Customer experience enhancement - 10%
You are a compassionate, patient, detail-minded individual with:
At least 2 years of customer service (call centre) experience in Medical/ Health insurance
Bilingual Fluency (Read/Write/Speak) in Chinese (Cantonese) and English
Score 6 or above in IELTS Academic test
Satisfy all academic requirement for insurance intermediary licensing in Hong Kong
Prior experience in medical underwriting
Education background in nursing, allied health or related discipline
Fluency in Mandarim
Passed IIQE Paper I & III
Apart from a great career path and an opportunity to do good and do well, we also offer:
Competitive package
Flexible work arrangement
Benefits include medical/ dental coverage and wellness programs
Employee discounts
Fun, co-operative, and flexible startup culture
Weekly sharing sessions and regular social gatherings
Excellent learning opportunities with Professional Development Sponsorship
We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.
We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team.
By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.
We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.
As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!
Information collected will be treated in strict confidence and used solely for recruitment purposes.
The company will retain all applications no longer than 24 months of which will be destroyed thereafter.
We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.
Established in 1963, Ricoh (Hong Kong) Limited focuses on digital services and office solutions. Entering the era of digital transformation, Ricoh's Four Areas of Expertise includes Hybrid Workplace, Workflow & Automation, Cloud & IT Infrastructure, and Cybersecurity. Ricoh has been actively advocating corporate evolution in recent years, accompanied by digital services and four customer values: Simplifying Complexity, Uncovering Hidden Opportunities, Overcoming Obstacles, and Embracing Diversity, bringing people and technology together, so companies can focus on forward.
