Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

• Support the underwriting team in project execution, process improvement, and daily operations.
• Assist in implementing straight-through process (STP), auto underwriting, and AI model initiatives.
• Contribute to pending ratio analysis and operational efficiency.
• Provide administrative and technical support for agency roadshows and stakeholder engagement.

Roles and Responsibilities:

• Assist in the coordination and implementation of underwriting projects, including STP, auto underwriting, and AI model deployment.
• Support the analysis of pending ratios and help identify areas for improvement in underwriting turnaround time.
• Prepare reports and presentations on project progress and operational metrics for management review.
• Collaborate with underwriters, IT, and business partners to ensure smooth execution of new processes and systems.
• Provide administrative support for agency roadshows, training sessions, and communication activities.
• Handle routine case management, including documentation, follow-up, and compliance checks.
• Respond to inquiries from internal teams and distribution partners regarding underwriting requirements and processes.
• Ensure adherence to company policies, regulatory standards, and risk management guidelines.
• Participate in team meetings, workshops, and continuous improvement initiatives.
• Support ad-hoc assignments and projects as directed by the manager.

Minimum Job Requirements:

• Bachelor’s degree or above, preferably in Business, Finance, or related discipline.
• Minimum 4 years of relevant experience in insurance underwriting or operations.
• Experience in project coordination or process improvement is an advantage.
• Good analytical, organizational, and communication skills.
• Proficient in MS Office; experience with underwriting systems is a plus.
• Good command of written and spoken English and Chinese; proficiency in Mandarin is an advantage.
• Professional qualifications (e.g., FLMI, LOMA) are an added advantage.

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.