Job Description

At Heartland Mutual Insurance, we’re more than just a company — we’re a community.

Proudly rooted in Ontario and Nova Scotia, we’re driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn’t just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.
Here, you’ll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first.

What you will do...
• Using knowledge of the Property & Casualty Insurance, products, rating, risk appetite, underwriting and broker/underwriting workflow, be responsible for designing underwriting and business development solutions and business requirements to deliver tangible value.
• In collaboration with Underwriting & Business Development units, drive the identification and documentation of business and system improvements, including underwriting rules, straight-through processing, Guidewire quality/efficiency improvements, Guidewire workflow optimization, and more.
• Provide business specifications for actuarial rate reviews.
• Work with IT in the creation of requirements for business and system improvements relating to Guidewire Policy Center suite plus integrations, as well as providing support/clarification on business-intent to system changes.
• In collaboration with IT, provide test-case coverage and user-acceptance on Guidewire Policy Center suite of changes.
• In collaboration with IT, support and conduct EBT, UAT, production testing as requested.
• Communicate and coach Underwriting & Business Development units on system functionality and business intent. Provide and create resources/manuals where appropriate. Communicate and understand current issues and provide/document valid workarounds.
• Support the prioritization of defects and changes. Proactively understand the business impacts of the changes to assist with scheduling.
• Maintain a log of future improvements.
• Clearly communicate business value and outline the expected benefits of implementing recommended solutions and validate that those benefits were realized.
• Maintain Heartland’s rating and underwriting manuals.
• Complete non-rating filings with the provincial regulatory boards.
• Identify, review and report on incorrectly rated policies in our book of business.
• Identify and report on competitive and industry trends.
• Monitor incoming new business and propose actions to align to risk-appetite including adjustments to Underwriting Rules.

What you will bring...
• Minimum of 5 years working in the Property & Casualty Insurance Industry in either a Business Systems Analyst, underwriting or underwriting-related role.
• GuideWire Policy Center Certification is an asset.
• Proven ability to create and deliver insurance solutions; specifically with Underwriting rules, rating, and/or activities/workflows.
• Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
• Strong communication and negotiation skills.
• Excellent stakeholder management skills.

The salary range for this role is $68,000 - $102,000. The salary for the successful candidate will be determined by various factors including but not limited to an individual’s relevant experience, knowledge, skills, along with internal equity, and market considerations.

What we offer...
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!

What’s in it for You:
• A Supportive Team: We’re not just a workplace, we’re a community. We are small but mighty, we believe in the power of connection, purpose, and belonging.
• Comprehensive Total Rewards: Enjoy a competitive compensation package made up of base salary and bonus, health and wellness benefits, pension plan, paid time off, and so much more.
• Inclusive Culture: Work in an environment that embraces diversity, equity, inclusion and belonging.
• Career Growth & Development: Take advantage of continuous learning opportunities and stretch assignments.
• Make an Impact: Play a key role in helping customers navigate challenging situations with empathy and expertise.

This job posting is for an existing vacancy within Heartland.

Accommodation is available on request for candidates taking part in all aspects of the selection process.

We do not use artificial intelligence or automated decision-making tools in any part of our hiring process. All applications are reviewed by our Talent Acquisition team to ensure fairness and transparency.

At Heartland Mutual Insurance, you’re empowered to thrive. Whether it’s your career, your well-being, or your future, we've got you covered.