Job Description

At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a Customer Operations & Loan Specialist (DACH Region) for the next phase of growth.

About the Role

You will directly impact small business growth by evaluating credit applications and guiding German-speaking entrepreneurs through tailored financing solutions. This role bridges direct customer engagement with financial assessment, giving you end-to-end ownership of customer onboarding and credit execution in a rapidly scaling market.

Key responsibilities

• Evaluate business loan applications by analyzing operational performance and credit risk in partnership with underwriting.
• Manage high-volume customer inquiries across phone, chat, and email to ensure fast and transparent loan processing.
• Structure customized financing proposals that align with applicant business models and cash flow requirements.
• Develop long-term customer relationships through proactive account management and product portfolio adoption.
• Transition into full credit underwriting authority to independently approve and manage small business loans over time.

What we’re looking for

You bring a structured, analytical approach to problem-solving and excel at building trust with business owners. You are motivated by operational ownership, adapt quickly to changing priorities, and want to contribute to building robust customer operations frameworks.

Qualifications

• Native-level or fluent professional proficiency in German, alongside strong working proficiency in English.
• Practical background in customer operations, client management, or sales within financial services or fintech.
• Foundational experience analyzing financial statements, credit data, or business metrics.
• Educational background in business, economics, finance, or a related field (or equivalent practical experience).

Why Qred?

This is the place to be if you’re looking for a place to grow. Qred is growing fast, and our Qredsters along with it. With a non-bureaucratic organization and delegated responsibilities, we make sure there’s a short path from idea to action. In addition to our great culture, you get to work with the latest cutting-edge techniques, full ownership, and last but not least a bunch of great competent colleagues to learn from!

One Last Thing

This is a full-time, permanent position based in our headquarters in Stockholm. We believe our culture thrives when we work together, which is why we have an office-first approach. To balance this with some flexibility, we have the option of working remotely one day per week. We review applications on a rolling basis and while the start date is flexible, the right candidate can join us immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

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