Job Description

We are looking for a motivated and detail-oriented professional to join our Direct Protection Business team in a key role combining underwriting responsibilities and operational support

The role sits at the heart of the end-to-end management of the protection portfolio (mainly Term Life/TCM and protection products) and requires close interaction with internal teams, external providers and partners.

KEY RESPONSIBILITIES

• Support underwriting activities for protection products(Term Life / TCM)
• Manage claim support activities (overseeing the end-to-end management of claims, from notification to settlement)
• Provide operation support to Direct business channel, acting as key contact for external service providers (customer care, operational outsourcers) and monitoring service quality (KPIs, SLAs, call quality, ticket handling)
• Support customer care and backoffice operations
• Provide second-level support to the contact center, handling escalated client queries and complex cases

KEY REQUIREMENTS/SKILLS/EXPERIENCE

• Bachelor's degree in Business Administration, Economics, Marketing, or a related field. Master's degree would be a plus
• 2–5 years of experience in life insurance, preferably in underwriting (medical and non-medical), or operations with exposure to underwriting/claims
• Experience with protection products (Term Life / TCM) would be a plus
• Familiarity with insurance regulations (GDPR, AML) would be a plus
• Generative AI knowledge would be a plus
• Strong analytical skills and ability to manage operational data/reporting
• Strong attention to detail and accuracy
• Problem-solving mindset and proactive attitude
• Ability to manage multiple priorities in a dynamic environment
• Team player with a collaborative approach
• Proficiency in MS Office (Excel, PowerPoint)
• Fluent in Italian and English, written and spoken

Pursuant to Article 5(1) of Legislative Decree No. 96 of 7 May 2026, as amended and supplemented from time to time, the range applicable to the position offered is between €33.500 gross and €37.000 gross. Employment will be subject to the terms and conditions set forth in the National Collective Labor Agreement for Insurance Companies and the applicable Company Agreement. The final determination of the starting remuneration will be based on an evaluation of the candidate's qualifications, skills, and relevant experience in relation to the requirements of the role.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.Both genders may apply in accordance with the L. 903/77 (s.m.i).