Job Description

Opportunity

We are seeking a strategic, forward‑ thinking, and people‑ centered Underwriting Manager to lead our Commercial Insurance Underwriting team. In this critical leadership role, you will champion underwriting excellence, guide team performance, and support profitable portfolio growth. You will cultivate strong broker relationships, provide expert oversight on complex risks, and ensure underwriting practices align with corporate objectives, regulatory requirements, and our commitment to quality and service.

What you will be doing

Leadership & Team Development:

• Lead, manage, and coach a team of Commercial Underwriters to ensure high performance, accuracy, and consistency.
• Provide training, mentorship, and ongoing development, including onboarding and performance reviews.
• Foster a collaborative, inclusive, and results‑ driven team culture.

Underwriting Oversight & Portfolio Management:

• Oversee underwriting decisions, ensuring risk assessments align with guidelines, appetite, and profitability targets.
• Review complex or escalated submissions and provide expert guidance to team members.
• Monitor performance metrics, pricing adequacy, and market trends to adjust underwriting strategies.

Operational Excellence:

• Manage daily operations, workflow distribution, service levels, and turnaround times to meet broker and business expectations.
• Implement process improvements and ensure adherence to underwriting policies, procedures, and regulatory requirements.
• Collaborate with Claims, Actuarial Services, and Finance to support strategic planning.

Broker & Stakeholder Engagement:

• Cultivate and maintain strong broker relationships and respond to escalations professionally.
• Partner with brokers to negotiate terms and assess risk.
• Represent underwriting in cross-functional initiatives and internal leadership discussions.

What you bring to the team

• Bachelor’s degree in business, finance, insurance or related field; equivalent industry experience will also be considered
• Minimum of eight (8) years of Commercial Underwriting experience, with at least two (2) years in a leadership or supervisory role
• Professional designations such as CIP, ACIP or FCIP are considered strong assets
• Strong knowledge Commercial P&C lines, risk assessment, and underwriting principles
• Proven ability to lead teams, manage conflict and make sound underwriting decisions under pressure
• Excellent communication, relationship-building and organizational skills
• High level of attention to detail, organization skills and ability to prioritize tasks
• High degree of emotional intelligence and empathy

How you will succeed

To support a smooth transition and set the foundation for long term success, the following outcomes outline what the Underwriting Manager is expected to achieve within their first three months in the role:

1. Relationship Building Establish strong, trusting relationships with the team, broker partners, and key internal stakeholders.
2. Portfolio & Risk Understanding Develop a solid understanding of underwriting guidelines, risk appetite, and the current commercial portfolio.
3. Leadership Presence Set clear expectations, connect with each team member, and establish a confident and supportive leadership presence.
4. Operational Ownership Independently manage daily workflows, service standards, and escalations with consistency and sound judgment.
5. Process Improvements Identify meaningful opportunities to refine underwriting processes, enhance efficiency, or strengthen risk selection.
6. Underwriting Judgement Confidently review complex files and make decisions aligned with authority levels and profitability goals.
7. Team Culture Contribute to a positive, accountable, and engaged team culture focused on quality and continuous improvement.

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Hybrid work options available
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.