Job Description

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Under supervision, performs department support and customer service functions which includes, project-related tasks, data analysis and compilation, application processing, imaging, research and problem resolution, quality assurance, and superior customer support. Assists Sr Analyst and Manager with department workload and responsibilities.

Note: There are two openings available for this role.

Responsibilities

• Performs daily research and analysis of inconsistent data and discrepancies on underwriting applications and/or post issue policies identified by various internal and external sources.

• Communication with external/internal parties involved in billing activities, application and policy administration processes via phone, email and written correspondence. Process and timely handling of internal and external client requests including but not limited to verifying and understanding requests, answering questions and assistance via any communication source. Escalate to Management Team and Underwriting as appropriate.

• Conducts internal audits various support functions ensuring department quality by monitoring adherence to guidelines related to MIB, OFAC, and other required state and federal rules and regulations related to privacy in addition to compliance with department’s policies/procedures and compliance with legal regulations as assigned.

• Support and monitor the EFAC processes to include handling failures, resolving client transmission errors and escalation to EFAC or external Vendor Development team as appropriate.

• Participates and leads as appropriate Training, UAT and process efficiencies related activities for Support Services Team. Assists with the updates to the Support Services Manual.

• Assists and collaborates with the Support Services and Underwriting management team in complex special projects related to all aspects of ceded business through compilation of data to facilitate research and resolution of issues escalated for management handling.

• Assists Sr Analyst , Retro Analyst and Manager with department workload and responsibilities and serves as back-up to Sr Analyst or Retro Analyst in their absence as appropriate. May include but not limited to handling complex retention and jumbo notification checks to mitigate RGA’s over exposure on individual risks and monitoring SLAs and treaty adherence within established guidelines associated with new business processing.

• Maintains regular and predictable attendance.

• Performs other duties as assigned.

Requirements

• Bachelor’s Degree or equivalent related work experience (minimum 8 years)

• 2-5 years experience in insurance, reinsurance or financial services

• Basic Word, Excel and SQL/Query skills

• Ability to resolve most questions/problems and escalate only the most complex issues to higher levels

• Must be flexible and adaptive to change

• Intermediate oral and written communication and organization skills

• Takes initiative and is accountable

• Competent ability to comprehend and interpret insurance and contract documents

• Ability to multi-task and meet tight deadlines

• Basic goal setting skills

• Intermediate investigative, analytical and problem solving skills

• Ability to share and impart knowledge

• Ability to balance detail with departmental goals/objectives

• Ability to maintain a high level of confidentiality

• Ability to work independently

• Ability to work well within a team environment and participate in department projects.

Preferred:

• Progress towards FMLI or other relevant professional accreditation

• Intermediate Excel and SQL/Query skills

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range:

$57,300.00 - $81,870.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.