Job Description

Are you customer-focused and ready to support underwriting teams in a dynamic, international environment? As an Underwriting Service Coordinator in Commercial Lines EMEA, you’ll deliver high-quality customer service, manage operational functions, and help underwriters focus on core tasks.

Key Responsibilities:

• Manage Domestic and Multinational accounts, including administration and program implementation.
• Support underwriters with regulatory, compliance, and program structure information.
• Prepare and process instructions for new business, renewals, endorsements, invoices, and documentation.
• Act as a main contact for internal colleagues and brokers, resolving service, regulatory, tax, and credit control queries.
• Assist with projects to improve processes and operations.
• Proactively seek opportunities to enhance customer experience and handle ad hoc requests.

Qualifications

• University degree in business, finance, insurance, or a related field is an advantage.

• Insurance certification (e.g., CII, LOMA, or local equivalent) is preferred.

• Experience in customer centric role is desired

• Proven ability to deliver high-quality customer service and resolve client issues, whether in insurance, financial services, or other customer-focused industries.

• Familiarity with insurance regulations, compliance requirements, and market practices is helpful, but a willingness to learn is equally valued.

• Experience handling queries, credit control, or regulatory/tax issues—this could be from working with brokers, clients, or in similar customer support roles.

• Participation in process improvement projects or operational enhancements, or a demonstrated interest in finding ways to improve service and efficiency.

• Exposure to multinational program administration, or experience working with international clients or teams, is an advantage.

• Strong organizational, communication, and problem-solving skills

Languages:

• Proficiency in Swedish and fluent English; additional foreign language skills are a plus.