The Underpayment Analyst is responsible for investigating and resolving underpayments.
• Perform and validate discrepancy reason coding in the underpayment inventory.• Manage additional payments from payers for underpayment discrepancies through various means of communication, such as phone calls, online platforms, or payment package processes.• Overcome objections preventing claim payment.• Obtain payment commitment using concise, fact-based collection techniques.• Communicate trends to management as they are identified.• Facilitate correction of underpayment discrepancies not related to non-payment through I-Plan changes or by coordinating with other departments as needed.• Identify and communicate trends to management, including those appropriate for the dispute resolution process.• Escalate accounts to the appropriate individuals within the payer and through SSC management as needed, including accounts with untimely payer responses.• Apply effective documentation standards that support a solid history of actions taken on the account.• Meet the organization’s productivity and quality standards.• Complete and understand all educational requirements.• Practice and adhere to the philosophy of the “Code of Conduct” and the “Mission and Values Statement.”• Perform other assigned duties.
• English – Spanish (oral and written B2 or above).• High School Diploma.• Minimum 1 year of experience in customer service or Accounts Receivable (AR) roles.• Experience in process quality assurance (QA) roles is a plus.
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Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
Benefits
Now part of Grant Thornton US, Auxis is a leading consulting and tech-enabled nearshore outsourcing pioneer focused on helping organizations achieve a competitive edge through innovative processes, leading technologies, and world-class shared services. Fortune 1000 and upper-middle-market organizations have relied on Auxis’ customized solutions since 1997 to obtain real benefits and ROI from their transformation programs.
Recognized as a top outsourcing company globally by respected research firms, Auxis delivers comprehensive solutions to modernize and scale business operations across Finance, IT, Cybersecurity, HR, Customer Service, and specialized industry functions. Its nearshore delivery platform is supported by award-winning Digital Transformation capabilities spanning Intelligent Automation & RPA, AI, Agentic, Analytics, and Cloud.
Auxis is a subsidiary of Grant Thornton, the brand name for Grant Thornton LLP and Grant Thornton Advisors LLC, the U.S. member firms of Grant Thornton International Ltd. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
Grant Thornton International Limited (GTIL) and the member firms, including Grant Thornton LLP and Grant Thornton Advisors LLC, are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see www.grantthornton.com for further details.
