Job Description

YELLOW CARD IS REQUIRED

Location : New Castle, Delaware

Position Type: Full Time

Multiple Shift Type: Morning, Overnight

Work Days Available: Mon-Tues, Sat-Sun 7a-3p or 3p-11p or

Mon- Frid =3p-11p

Wed- Sun= 3p-11p

Job Summary / Job Purpose:

PSOs represent the front line of our security services. In this role Physical Security Officers (PSOs) can expect to be working in demanding and fast paced environments. PSO’s may find themselves working in a wide range of areas to include medical centers, government facilities, hospitality venues and public events. The PSO’s mission is to protect all people, information and property assigned, while delivering on high end customer service.

Job Duties / Essential Functions:

· Delivering high end customer service

· Responding to emergencies

· Deterring and preventing crime

· Performing ingress/ egress control procedures

· Investigating incidents

· Completing daily logs and incident reports

· Conducting regular walking or vehicle patrols

· Building and maintaining a professional rapport with clients, guests and co-workers

· De-escalating conflicts

· Detaining suspects

· Monitoring CCTV cameras

· Performing other related duties as assigned

Skills / Qualifications:

· High school Diploma or GED equivalent

· Two years of face-to-face customer service experience

· Two years of security experience

· Basic computer skills (Email, Microsoft Office, etc.)

· Excellent written and oral communication skills

· Proficient time management skills

· Reliable transportation

· Excellent de-escalation skills

· Proactive problem-solving skills

· Must be able to obtain state required security officer license

· Ability to obtain OCAT, PATH, and PPBT certifications

· Must be able to pass a comprehensive background investigation, urinalysis screening and OPS training requirements

Physical Requirements / Working Conditions:  

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.

Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

· Ability to work under stress / pressure

· Ability to lift 25lbs

· Ability to wear a uniform

What We Offer

• Easy Shift Access: Use our scheduling technology to see available shifts and pick up additional hours when they fit your availability.
• Training & Career Development: Receive paid training while building skills that can open the door to future opportunities within OPS Security Group.
• Health Benefits: Eligible employees can access medical, dental, vision, life as well as retirement options.
• Employee Discounts: Save on a variety of products and services through available employee discount programs.
• Referral Bonus Program: Refer qualified candidates to OPS Security Group and earn a bonus for eligible successful hires.

OPS Security Group Virtues:

People First: Treat people with dignity and respect and help them become who they are capable of becoming.

Servant Leadership: Continuously improve and bring out excellence in others by modeling it yourself.

Accountability: Stay loyal to what you said you would do long after the mood you said it in has changed.

Diligence: Proceed on the course you laid out know that all good things come with time, effort and creativity.

Integrity: Give people a reason to trust you, knowing that a true measure of character is what you do without reward and how you treat those who can do nothing for you.

High Performance:Deliver with precision and unwavering dedication. Own your outcomes, act with discipline, and pursue excellence in all you do.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

At-Will Employment

Employment with OPS Security Group is voluntary and subject to termination by the employee or OPS Security Group at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to conflict with or to eliminate or modify in any way the employment-at-will status of OPS Security Group employees.