University of Colorado Anschutz Medical Campus
Department: Office of Medical Education
Job Title: UME IT Support Specialist
Position #: 00849142– Requisition #:40100
Working on the IT team within the Office of Medical Education (OME) provides an opportunity to support technology that directly impacts medical students, faculty, and staff. The work is collaborative, fast-paced, and service-oriented, combining technical troubleshooting with educational support. Team members manage and support systems such as Canvas, OASIS, Panopto, Poll Everywhere, Zoom, the Examplify Secure Browser, and the NBME Secure Browser, while maintaining accurate documentation, reliable data workflows, and compliance with university standards. This work plays a vital role in creating a seamless and effective learning environment for future healthcare professionals.
The Office of Medical Education fosters a culture of innovation, teamwork, and continuous improvement. Our IT team collaborates closely with faculty, students, staff, and University Information Support Services to enhance classroom technology and overall user experience. Responsibilities include providing responsive support through Zendesk, Zoom, Teams, email, and in-person assistance, as well as developing training materials and user guides for instructional technologies. The role encourages problem-solving, adaptability, and professional growth while supporting innovative approaches to teaching and learning.
Key Responsibilities:
System & Data Support = 20%
Provide technical and end-user support for OME systems, applications, and devices.
Maintain documentation for system processes, data workflows, and user guides.
Ensure data accuracy, consistency, and reliability within systems in compliance with university standards.
Student & Faculty Technology Support = 20% FTE
Support student use of educational technology systems such as Canvas, OASIS, Panopto, Poll Everywhere, and other systems as needed.
Assist faculty and staff with classroom technology, learning management systems, and university-approved applications.
Provide technical support for secure electronic exams using Examplify and NBME Secure Browser on student-owned devices.
Troubleshoot software issues for students, staff, and faculty via virtual communication tools (Zoom, email, Microsoft Teams, Zendesk) or in person.
Instructional Technology Support = 25% FTE
Train and support faculty and staff in the use of classroom instructional technologies (e.g., Panopto Video Recorder, Poll Everywhere, Sharp digital whiteboards).
Collaborate with University Information Support Services to resolve classroom AV and desktop issues.
Develop instructional technology guides for use by students, staff, and faculty.
Help Desk & Application Support = 35% FTE
Respond to Zendesk tickets related to Zoom, Panopto, Poll Everywhere, software access, and other OME-supported tools.
Participate in on-call rotations for software and system support.
Engage with users to identify issues, analyze situations, determine solutions, and take appropriate action.
Route users to appropriate teams for systems and technologies not supported by the UME team.
Provide clear, detailed, and technically accurate responses to user inquiries.
Work Location:
Hybrid – this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.
Why Join Us:
Why work for the University?
We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 15/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage
Qualifications:
Minimum Qualifications:
Bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year for year basis.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
Experience providing technical support via both virtual and in-person methods.
Experience working with a broad range of technology and software.
Experience delivering technical training and support to diverse user groups.
Experience working within a higher education environment.
Knowledge, Skills and Abilities:
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Ability to communicate effectively verbally, in person, and in writing.
Ability to establish and maintain effective working relationships with employees at all levels across the institution.
Strong customer service skills.
Ability to collaborate effectively with multiple teams and departments on technical issues and solutions.
Demonstrated commitment to advancing equity and inclusion.
Ability to identify and resolve system malfunctions and user-related technical issues.
Strong problem-solving, critical thinking, and decision-making skills.
Ability to manage and prioritize multiple tasks simultaneously.
Strong organizational skills.
Conditions of Employment:
Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
How to Apply:
For full consideration, please submit the following document(s):
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
Curriculum vitae / Resume
Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address
Questions should be directed to: Lucinda Allen, lucinda.allen@cuanschutz.edu
Screening of Applications Begins:
Immediately and continues until position is filled. For best consideration, apply by 6/8/26
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has been established as $49,343 - $66,120
The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Equal Employment Opportunity Statement:
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program
