Owns, leads, and oversees daily lounge operations, labor productivity, scheduling, inventory control, guest service standards, and the execution and development of marketing strategies to drive both short-term and long-term profitability.

Conducts meetings with the Marketing Team and VIP Services department.

Responsible for the execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules, and regulations for the lounge staff.

Owns the lounge’s execution of F&B and company-wide initiatives and programs, while developing promotions and sales strategies to enhance revenue and guest engagement.

Maintains the highest standards of health, sanitation, and cleanliness throughout all beverage service areas. Responsible for ensuring all lounge employees complete required company compliance training.

Manages Human Resources responsibilities for the lounge, including creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect, and employee satisfaction; executing quality hiring, training, and succession planning processes that support the company’s diversity commitment; adhering to the company’s position regarding third-party representation; and ensuring compliance with company policies, legal requirements, employment laws, and collective bargaining agreements.

Interacts with guests frequently to ensure satisfaction and enjoyment of the overall lounge experience.

Responds to guest concerns and takes appropriate corrective action when necessary. Manages the lounge’s guest feedback channels through approved company practices. Collaborates with Beverage Leadership, VIP Services, Entertainment, and other operational teams to ensure a seamless and elevated guest experience.

Maintains extensive knowledge of the venue’s food and beverage offerings, specialty cocktails, wines, spirits, entertainment programming, and equipment necessary to perform assigned duties.