Job Description

The University Learning Center (ULC) is dedicated to providing academic support to The New School’s diverse student population through one-on-one tutoring sessions, workshops, and more. Student assistants provide crucial customer service and admin support to ensure students can easily access our services.

Responsibilities include, but are not limited to, assisting students, faculty and staff with requests (in-person, via email, online chat), including:

• Monitor the ULC inbox and respond to student, faculty and staff inquiries including:

  • Scheduling assistance

  • ULC policy clarification

  • Troubleshoot minor tech issues, such as connectivity/audio issues, etc.

  • Direct students to the appropriate New School office(s)

• Schedule appointments for students, including using Google calendar and ULC online scheduler (WCONLINE)

• Communicate with ULC staff and tutors via Slack and Gchat, including notifying tutors of timely student issues–lateness, tech problems, etc. and vice-versa

• Update spreadsheets to track confidential information, including:

  • Student attendance

  • Scheduling data

  • Session summaries

• 6-8 hours a week, depending on availability

Minimum Qualifications:

• Strong communication, attention to detail, and problem-solving skills

• Comfortable working in a fast-paced, collaborative environment

• Friendly demeanor and a positive attitude

• Experience working with Google Drive, especially Google Sheets (or Excel)

• Prior office experience preferred

• Experience working with ESL students a plus

Preferred Qualifications:

• Federal Work Study Preferred

Work Mode Hybrid #LI-DNI

Hourly Rate $17/hr

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

Responsibilities:

ULC student assistants help students, faculty and staff to access tutoring services, including answering emails, scheduling appointments, communicating with staff and tutors via Gchat and Slack, and updating spreadsheets to track confidential information. ​ This role is hybrid, with both online and in-person shifts.