Job Description

Mercier Consultancy is looking for a dedicated Ukrainian Speaking Customer Support Specialist to join our dynamic team in Bulgaria, complete with an attractive relocation package! If you have a passion for helping others and a strong desire to provide exceptional customer service, this opportunity is perfect for you.

In this role, you will assist our Ukrainian-speaking customers with their inquiries related to our products and services. You will play a critical role in ensuring that users have a positive experience and receive the support they need.

Responsibilities

• Provide outstanding customer support to Ukrainian-speaking clients via phone, email, and chat
• Troubleshoot and resolve technical issues in a timely manner
• Guide customers through the features and functionalities of our products
• Document all customer interactions and solutions in our support system
• Work closely with technical teams to escalate and resolve complex issues
• Encourage customer engagement and satisfaction through proactive communication
• Maintain a professional and friendly demeanor while assisting customers

Requirements

• Fluency in Ukrainian and English, both spoken and written
• Strong customer service skills with a focus on effective communication
• Prior experience in customer support or similar roles is highly desirable
• Interest in technology and customer-centric solutions
• Ability to think critically and resolve issues effectively
• A collaborative team player who can also work independently
• Familiarity with customer support platforms is an advantage

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...