Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About EY and Our Salesforce Services

As part of our ambition to become the go-to partner for digital transformation and customer/employee experience using emerging technologies, EY has established a dedicated Salesforce services business within Consulting. This team is a home for talent and a key differentiator in the marketplace.

Our clients face rapid market shifts, regulatory changes, evolving customer expectations, and technology innovation. We help them navigate disruption and accelerate growth by combining EY’s brand, content, and technology expertise. Our approach delivers real transformation, real change, and real outcomes.

About the Role

The Manager – Functional Lead role offers an exciting opportunity to lead the transformation of clients’ businesses. You’ll leverage your functional domain expertise, business process knowledge, and Salesforce platform experience to deliver measurable business outcomes and build digital solutions that create value for customers and employees.

You’ll work closely with a multidisciplinary team of technology professionals, combining functional advice with technology enablement to drive change and deliver high-quality solutions.

Key Responsibilities

Client Engagement & Market Focus

• Build and maintain strong client relationships across sectors (Financial Services, Corporates, Public Sector).
• Identify client challenges and develop functional capability maps aligned to Salesforce services.
• Lead scoping, shaping, and delivery of Salesforce digital transformation engagement services.
• Develop and execute relationship plans to expand EY’s network and points of contact.
• Collaborate with Salesforce and EY sector specialist service providers to create executive-level connections.

Functional Analysis & Design

• Provide functional expertise in domains such as Sales Effectiveness, Marketing Automation, and Service Excellence.
• Lead business analysis of current and future processes to define technology requirements.
• Drive functional and application design to ensure solutions meet business needs.
• Capture user requirements, conduct reviews, and facilitate stakeholder alignment.

People Leadership

• Line manage and coach consultants, supporting their growth and development.
• Upskill team members on functional analysis, user-centric design, and process improvement.
• Lead project teams as Functional Lead, Programme Lead, or Workstream Lead.
• Foster a culture of continuous learning and career development.

Skills and Attributes for Success

We’re looking for candidates with experience in:

• Digital transformation leveraging Salesforce services and emerging technologies.
• Communicating technology value clearly to non-technical audiences.
• Delivering solutions across Salesforce Clouds services (Sales, Service, Experience, Marketing) and ISV products.
• Facilitating requirements workshops and translating functional needs into technical solutions.
• Managing projects and stakeholders effectively in dynamic environments.
• Leading teams and fostering collaboration.

Preferred experience:

• 5+ years in project management and business analysis.
• Strong understanding of SDLC and Agile methodologies.
• Prior consulting experience on large-scale implementations.
• Excellent written and verbal communication skills.
• Salesforce certifications (Admin, Sales Cloud, Service Cloud, Experience Cloud, Business Analyst).

Preferred Certifications

Salesforce Admin
Sales Cloud Consultant
Service Cloud Consultant
Experience Cloud Consultant
Salesforce Business Analyst

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more

• The hourly pay range for this job, in the US, is $XXX per hour. Individual salaries are based on education, geographic location, and alignment to the market data.
• If you join EY full time after your internship, we offer a competitive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. In addition, our Total Rewards package for full time hires includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

We value your application
• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• Applications to EY are reviewed by a dedicated member of our early careers team.
• You may receive outreach from an EY Recruiter to discuss your application and interests.

Are you ready to shape your future with confidence? Apply today.

To learn more about our anticipated application deadlines, please visit this link

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com