Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Business Consulting – EY Studio+ Customer Project Manager

Location: Dublin 2

Other locations: Anywhere in Country

Available for Work Visa Sponsorship: No

Business Area: Business Consulting – EY Studio+

Contract Type: Full-Time

Job Title: Business Consulting – EY Studio+ Manager

The team

At EY Studio+, we create transformative experiences that move people and shape markets. We combine design, technology and commercial insight, augmented by EY.ai and powered by our full spectrum of services.

EY Studio+ brings together a broad portfolio of capabilities — with 7,000 design, marketing, sales, service and technology professionals across 50 countries, backed by 400,000 EY professionals.

Bringing a human-centric approach and decades of leadership in commercial insight and transformative experiences, we help clients transform their customer-facing commercial functions and business outcomes through customer strategies, digital solutions, user-centric services, operating models and optimised products and experiences.

The opportunity

We have a number of exciting, client facing roles for individuals with demonstrable consulting experience in the following areas:

• Customer Strategy Design & Implementation such as customer segmentation, loyalty strategy, customer lifecycle management.
• Customer Centric Operating Model Design
• Workshop Development and Facilitation
• Stakeholder and Client Engagement and Management
• Sales and Marketing Strategy, Operating Model design and Optimisation
• Digital Transformation through Human Centred Design, CX & EX Design, Service

We are seeking a dynamic and experienced Customer Project Manager to join our Business Consulting – EY Studio+ team. You will collaborate with clients to design, implement and evaluate comprehensive strategies to leverage design thinking, customer transformation and innovation to drive optimal business decisions and outcomes.

Your key responsibilities

Client responsibilities

• Managing and delivering transformation projects to time, cost and quality;
• Working with clients across our focus sectors: government, health, utilities, transport, and telco to consistently deliver exceptional client service;
• Working as part of a team to ensure that all project deliverables are managed to time, cost and quality;
• Ensuring that project plans, project logs (e.g., risks, assumptions issues, dependencies) and project budgets are managed effectively);
• Delivery of major project/programme activities, including business process design, testing and end user training involving multiple cross-functional stakeholders;
• Working directly with clients on a regular basis to help create innovative insights and solutions to meet their needs;
• Integrating data to inform insights by sharing technical, sector and market knowledge;
• Solving business and technology issues through collaboration and teaming
• Applying knowledge, experience and expertise to shape services to clients with limited direction, including development of high-quality work products and presentation of project outputs, as required.

Internal responsibilities

• Assisting in client account management activities such as recruitment for the project team, managing financial aspects of client engagements, and quality and risk management;
• Building valued relationships with clients and colleagues to assist in generating new business opportunities for EY;
• Providing a supporting role in presentations and proposals for elements of medium to high complex projects to prospective and existing clients;
• Communicating effectively with EY senior management and working to build, manage and motivate high-performing teams;
• Understanding all our service offerings and actively identifying opportunities to better serve clients;
• Building strong internal relationships within consulting and across other services lines;
• Supporting team development activities, including;
  Supporting, coaching, and mentoring activities;
  Conducting performance reviews and contributing to performance feedback;
  Contributing to people initiatives including recruiting, retaining and training activities;
• Maintaining an educational programme to continually develop technical skills;
• Understanding, following and communicating workplace policies and procedures

Skills and attributes for success

• Approximately 5 years’ experience in a management consulting or similar advisory role in industry or the public sector
• Approximately 5-10 years’ of Project Management experience of managing and delivering large-scale projects, programmes and transformations, including project planning and monitoring, resource management (including project finances), benefits realisation, etc.;
• Experience as a client-facing project manager, using waterfall methodologies
• Ideal candidates will have agile certifications such as Professional Scrum Master / Product Owner, SAFe Scrum Master / Product Owner
• Ideal candidates will have multidisciplinary experience including project management, business process design, testing the solution and end user training.
• Excellent stakeholder management and communication skills with a track record in managing complex stakeholder programmes;
• Good understanding of project governance and change management principles;
• 3rd level educational qualifications
• Additional professional qualifications, such as PRINCE2® or PMP, are desirable.
• Additional areas of interest include: process improvement, agile methodologies and business case development. 

What working At EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.

• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working
• Pension/Discounted Health Insurance
• Web Doctor
• Purchase of Additional Annual Leave
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Referral Bonuses & Recognition Awards
• Tech MBA paid by EY

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion and diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.