The UKG Trainer is responsible for the development, delivery, and continuous improvement of training programs related to UKG Workforce Management solutions, including Timekeeping, Advanced Scheduling, and Attendance. Partners with operational leaders, HR, payroll, and IT to ensure end-users are proficient in system functionality, workflows, and policies.
JOB DUTIES AND RESPONSIBILITIES:
Design, develop, and maintain training materials, quick reference guides, and FAQs for UKG modules that integrate operations, payroll, HR policy, and system functionality
Deliver instructor-led, virtual, and on-demand training sessions
Customize training content to align with organizational policies, workflows, and use cases
Serve as a subject matter expert (SME) on UKG Timekeeping and Scheduling functionality
Support change management efforts related to system updates or new features
Assist users with workflow questions and reinforce best practices
Identify training gaps based on system usage, error trends, and stakeholder feedback
Recommend enhancements to configuration or processes that improve user experience and data accuracy
Track training attendance and competency where applicable
Develop metrics to evaluate training effectiveness
Partner with members of HR, Finance, and IT to understand the policies and processes in place that govern UKG
PHYSICAL AND SENSORY DEMANDS:
Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.
EDUCATION:
Bachelor’s degree in Business, Healthcare Administration, Human Resources, Information Systems, or related field (or equivalent experience) preferred.
TRAINING AND EXPERIENCE:
1-3 years of experience in a formal classroom setting or equivalent environment with excellent classroom facilitation/speaking skills and strong understanding of training methodology. Previous experience providing training with a Timekeeping & Scheduling solution is preferred. Healthcare experience preferred. Knowledge of UKG terminology and environment a plus. Knowledge of labor productivity, staffing optimization, or workforce analytics a plus. Strong communication, interpersonal, and rapport-building skills required to work effectively with all levels across the organization. Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness. Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluating their effectiveness. Ability to convey technical information effectively through verbal and written communication. Well-developed analytical, organizational, and presentation skills. Ability to work independently as well as part of a team. Ability to work flexible hours to meet the needs of the user community. Ability to read, understand, interpret and apply technical manuals and documentation.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
