Job Description

Job Requisition ID: 41128

UKG Pro WFM Functional Specialist | Operate | Sydney

• Mentoring programs – receive support and coaching to progress your career
• Career breaks for up to 12 months – for study, travel, volunteering, or personal interests  
• Rewards platform and supported, networked career progression - your hard work won't go unnoticed at Deloitte.

We are seeking a talented Manager to join our Operate team based in Sydney. This is a permanent role that will support you in growing your career, working across a number of exciting client projects and an opportunity to be part of a market-leading team.

Deloitte Operate provides ongoing management of core business processes, technology, and functions for clients. We embed continuous advantage through a strong combination of hard-to-source talent, technology and transformation know-how, where they’re needed most. To aid our success in this space, we are seeking a skilled and experienced UKG Functional Support specialist to join our WFM Operate team that will provide support to our clients across UKG Pro Workforce Management (WFM).

As a UKG Pro WFM support specialist, you will play a pivotal role in contributing to providing specialist-led support for complex or ongoing functions for our clients, ensuring they achieve their desired outcomes.

What will your typical day look like?

As a Manager, you will:

• Engage directly with clients Provide functional support and advice to clients and identify / document requirements for change.
• Troubleshoot Investigate issues, identifying root causes and implement fixes or workarounds.
• Configure, Build & Test Build and maintain pay and work rules, calendars, shift templates and more and to meet agreed business requirements.
• Manage Releases Review functions & features of new releases, prepare release notes, conduct impact analysis and other release readiness activities.
• Maintain Certifications and Product Knowledge: Stay up-to-date with the latest UKG product releases and maintain applicable certifications.
• Ensure Best Practices: Consider factors such as the best use of functionality, user experience, and more to deliver the best value and customer-aligned solutions.
• Collaborate: Work closely with our highly talented WFM consulting team to transition clients to support, provide functional and advisory support ensuring timely and expert assistance with UKG.

About the team

The Deloitte Operate team provides a complete range of specialised services across the world’s foremost Human Resources, Payroll, Workforce Management and Workforce Experience solutions including industry leaders SAP SuccessFactors, Oracle and UKG/Kronos and we are recognised by customers and the industry as a leading provider of solutions, services and support.

The Operate team at Deloitte is an inclusive and energetic group of professionals with a laser-like focus on delivering high-quality. We’re collaborative, we share knowledge, and we support each other. Our culture is what sets us apart!

Enough about us, let’s talk about you.

You will be someone with a genuine interest in both the human and technical side of HR, payroll, and workforce management technology. While you’ll certainly have expertise in UKG software, you’ll need to develop a strong aptitude for consulting in a client-facing environment:

• Proven experience as a consultant or client working on UKG Pro Workforce Management (WFM).

• Strong knowledge in one or more UKG Pro WFM functional areas such as Time & Attendance, Scheduling, Absence/Leave and Accruals.

• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

• Demonstrated problem-solving and decision-making abilities.

• Excellent organisational and time management skills.

• Detail-oriented mindset, ensuring accuracy and quality in project deliverables.

If you are a proactive, results-driven UKG Pro WFM professional looking to join Australia’s leading practice, we would love to hear from you. Join our dynamic team and contribute to the success of our clients' workforce management initiatives.

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put  coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of  perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.