The Bike Club is a UK and German based subscription service, focused on children’s bikes that can be exchanged as customers’ needs change. Founded in 2016, Bike Club operates an online platform that provides flexible, affordable access to high-quality bikes through monthly subscriptions. Our subscriptions enable families to avoid large upfront costs and reduce waste by refurbishing and re-distributing returned bikes.
The Bike Club’s model supports a circular economy by significantly reducing CO₂ emissions compared with traditional bike ownership and repurposing pre-used bikes for new members. Bike Club has grown rapidly, attracted substantial investment including from Circularity Capital, expanded internationally, achieved B-Corp certification, and currently serves tens of thousands of members with nationwide delivery across the UK.
The UK People Manager is responsible for everything related to our team, ensuring that Bike Club’s people practices support a compliant, well-organised and engaged organisation. The role oversees the full employee lifecycle, ensuring HR processes, policies and systems operate effectively.
Working closely with the SLT, the People Manager will support the evolution of Bike Club’s culture, ensuring that company values are translated into clear behavioural expectations and embedded consistently across the organisation. This is a hands-on operational HR role, responsible for delivering core people processes and supporting managers across the business.
Reporting to: Chief of Staff & CEO
Start Dates: ASAP
Contract Type: 6-month fixed-term contract – likely the role becomes FTE afterwards
Working Pattern: 3 days per week (part-time), flexible hours
Location: usually on-site in London (with some home-based days)
Recruitment & Employee Lifecycle Management
You’ll take a pro-active approach to mapping team roles and needs, and recruiting the roles we need, which will include managing our ATS. You’ll build a fantastic onboarding process that welcomes new starters. As and when people leave you’ll run our offboarding processes as well. You’ll ensure HR processes are consistent, well-documented and compliant with employment law.
Performance & HR
You will lead our performance management processes across the business. This includes quarterly reviews, PIP and performance support programmes, and grievance/disciplinary processes. You’ll ensure all issues are handled fairly, consistently and in line with company policy and employment law.
People Operations
Maintain HR data and employee records within our HR system and provide workforce metrics. Maintain HR policies & documentation, including the employee handbook. Ensure compliance with UK employment legislation and HR best practice. Ensure employee data is accurate, secure and compliant with data protection requirements. Work closely with our warehouse sites to ensure people processes support operational teams.
Culture & Engagement
You will support the SLT in the evolution of Bike Club’s culture by helping to implement initiatives that reinforce company values and behaviours and supporting managers to consistently apply these. You will lead the internal communication and coordinating employee engagement initiatives.
Join The Bike Club as UK People Manager to drive sustainable growth and innovation in children's bike rentals, impacting families across Europe. Shape the future of eco-friendly cycling!
At Bike Club, we believe in inspiring the next generation to fall in love with cycling. Kids deserve the opportunity to learn the life changing skill of riding a bike, and they deserve to do that on bikes that are the right size for them.
Our model
We are a bike subscription service that offers high quality kid’s and adult’s bikes for a monthly fee. This means that, once a child has grown out of their bike (which happens rather frequently throughout their childhood!) the bike can be exchanged for a bigger one.
Pre-loved bikes that are exchanged come back to our expert mechanics who refurbish them to industry leading standards before they return to our fleet ready to be ridden and loved by a new family.
This model reduces the demand for the manufacture of new bikes as well as reducing the amount of kids bikes that end up in landfill. It also allows parents to spread the cost of having bikes for their children.
Our model and the environment
Our model supports a circular economy and offers a more sustainable and environmentally friendly solution to consumers. As of January 2023, we are a Certified B-Corporation meaning we are part of a movement that is using business as a force for good.
Our Story
Bike Club was founded by a young, bike-loving couple living in London, who thought there must be a better way to pay for consumer goods, such as kids bikes, that didn’t involve ownership or traditional retail finance. They founded Bike Club in 2016 when they began renting out bikes to family and friends while experimenting to find the optimal business model. They settled on a hire-exchange solution and received a full consumer credit licence from the FCA.
They were overwhelmed with the number of orders they received once they launched. With already over 40,000 members, Bike Club has since become one of the world's largest bike rental networks, connecting sustainability-minded consumers.
