Job Description

Excellence

• Review and analyze member posts to initiate appropriate cases.
• Perform accurate data entry and processing tasks.
• Update system records, including member and beneficiary information.
• Generate quotations, perform calculations, and prepare correspondence for scheme members.
• Identify opportunities to improve client/member service and escalate suggestions to the Team Leader.
• Demonstrate and uphold the firm’s core values in all activities.
• Monitor personal workflow to ensure service levels are met in terms of quality, efficiency, and timeliness.
• Adhere to ISO 9001, ISO 27001, and Professional Excellence standards.

People

• Provide support to the wider team on complex tasks and project work as needed.
• Offer assistance during workload peaks and holiday cover.
• Share knowledge and experience proactively to foster team development.

• Build strong collaborative relationships with team members both locally and remotely.

Clients

• Deliver efficient and professional service to meet client/member needs and uphold the Willis Towers Watson brand.
• Develop a thorough understanding of clients’ pension schemes.
• Establish and maintain relationships with UK counterparts.
• Serve as a point of reference for standard automated cases.

Financial

• Complete timesheets accurately and on time.
• Achieve defined billable hour targets.
• Work within the prescribed budget for each project.

• • High level of accuracy and attention to detail
  • Ability to work under pressure and meet deadlines
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities
  • Effective organization and prioritization skills
  • Proficient in Microsoft Office (Outlook, Excel, Word)
  • Professional, responsible, and client-focused approach
  • Strong time management and flexibility in scheduling
  • Capable of handling multiple projects within set timelines
  • Able to work independently and collaboratively with minimal supervision
  • Bachelor’s degree and successful completion of required assessments
  • Willingness to work assigned shifts as needed

Willis Towers Watson is an Equal Opportunity Employer