WTW

UK Pension Administrator

WTW  •  Taguig, PH (Onsite)  •  5 months ago
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Job Description

Excellence

  • Review and analyze member posts to initiate appropriate cases.
  • Perform accurate data entry and processing tasks.
  • Update system records, including member and beneficiary information.
  • Generate quotations, perform calculations, and prepare correspondence for scheme members.
  • Identify opportunities to improve client/member service and escalate suggestions to the Team Leader.
  • Demonstrate and uphold the firm’s core values in all activities.
  • Monitor personal workflow to ensure service levels are met in terms of quality, efficiency, and timeliness.
  • Adhere to ISO 9001, ISO 27001, and Professional Excellence standards.

People

  • Provide support to the wider team on complex tasks and project work as needed.
  • Offer assistance during workload peaks and holiday cover.
  • Share knowledge and experience proactively to foster team development.
  • Build strong collaborative relationships with team members both locally and remotely.

Clients

  • Deliver efficient and professional service to meet client/member needs and uphold the Willis Towers Watson brand.
  • Develop a thorough understanding of clients’ pension schemes.
  • Establish and maintain relationships with UK counterparts.
  • Serve as a point of reference for standard automated cases.

Financial

  • Complete timesheets accurately and on time.
  • Achieve defined billable hour targets.
  • Work within the prescribed budget for each project.
    • High level of accuracy and attention to detail
    • Ability to work under pressure and meet deadlines
    • Excellent written and verbal communication skills
    • Strong analytical and problem-solving abilities
    • Effective organization and prioritization skills
    • Proficient in Microsoft Office (Outlook, Excel, Word)
    • Professional, responsible, and client-focused approach
    • Strong time management and flexibility in scheduling
    • Capable of handling multiple projects within set timelines
    • Able to work independently and collaboratively with minimal supervision
    • Bachelor’s degree and successful completion of required assessments
    • Willingness to work assigned shifts as needed


Willis Towers Watson is an Equal Opportunity Employer

WTW

About WTW

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
Website
wtwco.com
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