We are now looking for Customer Service Coordinatorto join ourSalesandCustomer Serviceteam in Woking, United Kingdom.

Greetings from your futuremanager

“In this role, you will helpdeliver excellent customer service, by processing orders accurately,responding toenquiriesandresolving issues ina timelyand effective way.You will play an important part in creating a positive experience for our customers in every interaction”-Matthew Jackson,UK Sales Office Manager

What you will do

• Act as the first point of contact for customers via phone, email, or live chat

• Respond promptly to customer enquiries, requests, and complaints

• Provideaccurateinformation about products, services, and company policies

• Resolve customer issues efficiently and escalate complex cases when necessary

• Maintain detailed andaccuratecustomer records in the relevant systems

• Process orders, and returns in line with company procedures

• Build positive relationships with customers to encourage loyalty and retention

• Collaborate with internal teams to resolve queries and improve service delivery

• Meet individual and team performance targets (e.g., response times, error/credit %)

Who you are

• You have experience in customer service ordemonstratethe potential and motivation to grow in this area

• You are a clear communicator with strong verbal and written communication skills

• You have a practical approach to problem-solving and resolving customer concerns

• You are well-organized and pay attention to detail

• Youare able tomanage priorities, handle multiple tasks, and use your time effectively

• You have basic IT skills, including Microsoft Office and CRM or similar systems

• You have experience with customer service or ticketing tools, and experience in a similar industry is an advantage

• You are professional and approachable in your way of working with customers and colleagues

• Youare able tounderstand different customer needs and stay calm in challenging situations

• You are a reliable and adaptable team member with a focus on delivering a positive customer experience

This is what we offerto you

• A meaningful job:We have an inspiring purpose“We renew the everyday for a future beyond fossils”.Our work is impactful and transformative. 

• A caring communityOur community is built on great teamspirit and shared commitment. We care about each other and thewell-beingof our colleagues.We support the work-life balance of all our employees.

• Development opportunitiesWe offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organizationoffering plenty of avenues for personal growth.

• Responsible employerSustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas ,from climate changemitigationtoenhancingbiodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about ourRewardingandourWays of working >

Additionalinformationabout the position