Job Description

Tetra Claims Overview:

Squared Group is the parent company and shared strategic hub behind industry innovators Law Squared, Cubed and Tetra Claims.

Tetra Claims offers a transformative approach to Third Party Administration (TPA) for global and local underwriters, MGAs, and brokers managing Australian risk.

As part of the Squared Group, we deliver a fully integrated, technology-led solution that seam-lessly combines claims administration, claims management and litigation services – all on a fixed-fee basis.

Our model provides insurers with radical transparency and cost certainty, supporting effective management of claims loss ratios and delivering clear, technology-enabled outcomes that are predictable and cost-effective. Tetra Claims also supports Australian corporates in managing un-der excess risk/claims.

Demand for Tetra Claims services is growing in the London market, as we are working directly with Lloyd’s Managing Agents and Brokers to support UK-based insurance market participants managing Australian risk portfolios.

About the Role / Key Responsibilities:

The UK Country Lead will play a pivotal relationship and growth role within Tetra Claims, and will be responsible for managing and developing key relationships with Lloyd’s Managing Agents and insurance market participants across the London market, while identifying and converting new business opportunities to grow Tetra Claims.

This role is responsible for delivering the following key responsibilities to support the effective operation and growth of Tetra Claims in the London market. The responsibilities listed below are indicative of the role’s primary focus and may evolve over time.

Relationship and Client Account Management

• Own and grow relationships with Lloyd’s Managing Agents and insurance market partici-pant partners across the London market, acting as their primary London point of contact for Tetra Claims
• Maintain a deep understanding of each client’s book, priorities and service expectations to ensure Tetra Claims consistently exceeds SLAs
• Represent Tetra Claims at market events, meetings and Lloyd’s market forums to build profile and trust
• Manage client relationships proactively and in real time noting Tetra Claims specialises in Australian claims and the time zone challenges that presents to clients in the UK market

Business Development & Growth

• Identify, pursue and convert new business opportunities with Managing Agents, Brokers MGAs and other insurance market participants to grow Tetra Claims’ clients and referrals
• Develop and execute a business development plan aligned with Tetra Claims’ broader growth strategy
• Collaborate with the Head of Tetra Claims and Squared Group leadership on proposals, pitches and pricing for new client opportunities

Lloyd’s Market & Claims Expertise

• Apply strong knowledge of the Lloyd’s market, coverholder arrangements and delegated authority to advise clients and internal teams
• Provide credible, informed input on claims handling approach, TPA capability and service design to prospective and existing clients
• Stay abreast of Lloyd’s market developments, regulatory change and competitor activity relevant to Tetra Claims’ UK proposition

Claims Handling

• Work with client claims teams and Tetra Claims team on claim management
• Assist and triage in real time client queries, advice needs and reporting
• Be proficient in claims management for financial lines, professional indemnity and similar lines of insurance

Stakeholder Reporting & Collaboration

• Provide regular reporting on client relationship health, pipeline and business develop-ment activity to the Head of Tetra Claims
• Work closely with the claims delivery team to ensure client expectations are translated in-to operational outcomes
• Manage escalations from key clients, ensuring timely and transparent resolution

Operational Excellence & Continuous Improvement

• Champion Tetra Claims’ technology-enabled, fixed-fee TPA model when engaging clients and prospects
• Identify opportunities to enhance the client experience and strengthen Tetra Claims’ val-ue proposition in the London market
• Contribute to strategic initiatives supporting Tetra Claims’ growth ambitions

Skills & Experience:

The following skills and experience are considered essential and desirable for success in the UK Country Lead role.

Essential

• Proven track record in relationship management and account management within gen-eral insurance, ideally the Lloyd’s market
• Demonstrated business development capability, with experience identifying, pitching and winning new business
• Strong knowledge of the Lloyd’s market, including Managing Agents, Brokers, MGAs and delegated authority arrangements
• Sound understanding of claims management, ideally within a TPA, MGA, broker or un-derwriting environment
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders.

Desirable

• Existing network of contacts among Lloyd’s Managing Agents and London market brokers
• Experience working within a TPA, claims outsourcing or shared-services claims environment

Personal Attributes:

The following personal attributes describe the behaviours, values and ways of working that are critical to success in the UK Country Lead role with Tetra Claims.

• Relationship-focused: Builds genuine, trust-based relationships with clients and partners across the Lloyd’s market
• Commercially Driven: Identifies and pursues growth opportunities, converting relation-ships into new business
• Market-savvy: Brings strong knowledge of the Lloyd’s market, delegated authority and claims management
• Clear communicator: Articulates Tetra Claims’ value proposition with clarity and confi-dence to diverse audiences
• Customer-centric: Prioritises high-quality service and long-term partnership over short-term wins
• Resilient and adaptable: Thrives in a fast-paced, evolving market with shifting priorities
• Collaborative: Works seamlessly with claims, legal and leadership teams to deliver inte-grated outcomes
• Ethical and transparent: Demonstrates integrity, fairness and respect in all interactions

Why Tetra Claims?

• Flexibility with purpose – work in a way that suits your lifestyle and commitments
• High-quality work – partner with reputable clients on meaningful claims matters
• Modern approach – be part of a business rethinking how claims services are delivered
• Connected community – collaborate with a team that values expertise, responsiveness and doing things differently