Job Description

General Information:

Job Title: UI/UX Designer
Location: Toronto (Onsite/ Hybrid)
Job Type: Contract
Hiring Timeline: Immediate

Reporting Line: Senior Product Manager
Existing Vacancy: Yes
Application Deadline: Open until Filled

Compensation: CAD $50–$65 per hour (negotiable)

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

We're looking for a mid-level UI/UX Designer to join Crossdock Studios, where we specialize in bringing 0-to-1 product ideas to life. You'll work across the full design lifecycle — from early concept and user research through wireframes, prototypes, and polished, production-ready UI — partnering closely with product managers and engineers to turn ambiguous, early-stage ideas into simple, intuitive experiences.

This is a generalist role: you'll move fluidly between research, interaction design, visual design, and design systems work, depending on what the product needs at any given moment. You'll thrive here if you enjoy the challenge of designing for products that don't exist yet.

What You'll Do:

• Research & Discovery: Conduct user interviews, synthesize findings, and translate insights into actionable design decisions.
• UX Design: Map user journeys and flows, build wireframes and prototypes, and iterate based on feedback and usability testing.
• UI Design: Create polished, high-fidelity mockups and visual designs that are consistent, accessible, and on-brand.
• Design Systems: Contribute to and maintain a shared component library/design system to ensure consistency across web and mobile.
• Collaboration: Partner closely with PMs and engineers throughout the product lifecycle — from early concept through implementation and QA.
• Prototyping: Build interactive prototypes to test concepts before development investment.
• Cross-functional Communication: Present design rationale and decisions clearly to stakeholders, incorporating feedback from technical and non-technical partners alike.

What We're Looking For:

• 3–5 years of experience in UI/UX design for digital products (web and/or mobile).
• A strong portfolio demonstrating end-to-end design work — research, flows, wireframes, and finished UI.
• Proficiency in modern design tools (e.g., Figma) and familiarity with prototyping tools.
• Solid understanding of usability principles, accessibility standards, and responsive/adaptive design.
• Experience designing for complex, data-rich, or workflow-driven products (e.g., internal tools, enterprise software, dashboards) is a plus.
• Comfort working in ambiguous, fast-moving environments — this role touches early-stage product exploration as well as refinement of existing features.
• Strong communication skills and the ability to advocate for user needs while balancing business and technical constraints.
• Experience contributing to or maintaining a design system is a plus.

Nice to Have:

• Experience leveraging AI tools to accelerate design work — e.g., using AI for generating mockups, building out or maintaining design systems, speeding up iteration, or exploring concepts faster and with higher quality.
• Familiarity with enterprise authentication/data architecture considerations (e.g., multi-tenant products) from a design perspective.
• Background in B2B or vertical SaaS products.

What Success Looks Like in the First 90 Days:

30 Days In

• Ramped up on Crossdock's product portfolio, current design system, and existing Figma libraries/component patterns.
• Shadowed active projects to understand how the team moves from research through to shipped UI, and met the cross-functional partners (Product, Engineering, Marketing).
• Completed at least one small, well-scoped design task (e.g., a UI polish pass or a minor flow update) to get familiar with the review and handoff process.

60 Days In

• Independently owned the design for one feature or workflow end-to-end — from wireframes through high-fidelity UI — with light oversight from Linda.
• Started contributing to the shared component library/design system rather than only consuming it.
• Built working relationships with engineering (comfortable handing off specs that a developer can build from without repeated clarification).

90 Days In

• Leading design on a defined product area or workstream with minimal day-to-day oversight, including running or synthesizing user research when needed.
• Demonstrated ability to balance multiple in-flight design requests across Product, Engineering, and Marketing stakeholders.
• Design output is consistently meeting Linda's bar for quality without requiring significant rework.

Key Performance Indicators (KPIs):

• Design throughput: Number of features/flows taken from concept to shipped UI per quarter.
• Design system contribution: Number of components added to or improved in the shared library.
• Cycle time: Time from design kickoff to engineering-ready handoff, and reduction in handoff rework/clarification cycles.
• Stakeholder satisfaction: Qualitative feedback from Product and Engineering partners on clarity and usability of design handoffs.
• Usability quality: Results from usability testing/feedback cycles on shipped designs (e.g., reduced friction points identified post-launch).

Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions. We build careers, friendships, and unforgettable experiences.

We believe in giving our senior technical leaders real ownership, real influence, and the opportunity to shape platforms that power real-world logistics operations.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:

Work That Matters
Build systems that directly impact global commerce and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, learning budgets, and long-term career growth.

Flexibility to Thrive
We support remote and hybrid work models by offering multiple office locations to help you perform at your best.

We Celebrate You
From team wins to work anniversaries, we recognize impact, celebrate milestones and reward performance.

A Collaborative Culture
Work alongside talented engineers, product leaders, and award-winning domain experts who value ownership, transparency, and high standards.

Perks you’ll appreciate:

• Employee Health: Comprehensive health and dental coverage for you and your family
• Time Off: Competitive paid time off and flexible leave policies
• Retirement: Retirement savings programs and employer contributions
• Professional Growth: Dedicated learning and development budget
• Flexible Work: Remote and hybrid work options
• Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
• Community Engagement: Team events, meetups, and company offsites

Life at Fulfillment IQ:

Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.

Keep this while our ATS AI screening is enabled. Remove only if AI is fully disabled at every stage.

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available at [privacy notice URL]. This includes the use of AI-assisted screening described above and storage that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.

Learn More About Us:

Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube