Job Description

The Opportunity:

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience experts with the resources to solve critical problems for the future of our business, which is why we need you.

The User Experience (UX/UI) Designer will be part of the Asia Segment Experience Design community and will be a champion for conceiving and conducting user research, interviews and surveys, translating them into concepts, wireframes, functional prototypes, for usability testing and iteration. You will work closely with both the regional and local market PO and teams to develop and evolve great customer and agent experiences.

Position Responsibilities:

• Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually in a way that generates empathy, emotion, and engagement from the client and design team.
• Facilitate client’s problem statement definition by validating product assumptions, advocating for the customer’s perspective, and taking into account the business objectives
• Conduct or support with research to understand the business, our customer and agents.
• Create maps, personas and other artefacts to aid understanding and communication.
• Work alongside researchers to plan and run customers and agent research; such as observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts
• Take smart risks and champion new ideas
• Identify design problems through in-depth analysis of research and ideate elegant solutions and customer experience
• Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces
• Rapidly test and iterate your designs, using storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping
• Collaborate with other team members and stakeholders and bring them along at every step of the design process
• Work closely with development teams to ensure that design specifications are implemented
• Participate as a contributor to an interdisciplinary team that includes other designers, researchers, project management, business and brand strategists, and hardware and software developers

Required Qualifications:

Technical

• 3 - 5 years of dedicated UX design experience designing complex solutions for complete digital environments.
• Experience in designing user interfaces for mobile and web applications.
• Strong understanding of interaction design, visual hierarchy, and accessibility best practices.
• Proficiency in using design tools such as Figma and Adobe Creative Cloud.

Communication

• Excellent and effective communication and persuasive skills are required.
• Excellent command of spoken and written English.
• Knowledge of basic HTML5 and CSS3 is a bonus.
• Ability to independently identify and solve design challenges efficiently.
• Strong skills in articulating design processes, ideas, and solutions to team members and stakeholders.
• A deep understanding of and passion for championing the importance of human centered design across the company
• Passion for helping teammates, sharing knowledge and experience, and learning from them
• Openness to receiving feedback and constructive criticism
• Demonstrable skills in illustration, photography, or diagrammatic expertise and iconography are an advantage.
• Experience in designing for AI-driven experiences and interfaces is a plus.
• Familiarity with AI design tools (such as Figma AI, Adobe Firefly, Google Stitch) is beneficial.
• Experience in creating AI-driven experiences and interfaces is also advantageous.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid