The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Supports less experienced Technicians 1/2 on parts of the work.
Understand existing feedback loop processes and identify and drive learning opportunities. Oversees the effect of a problem, takes it into account and escalates it effectively. Contribute to existing continuous improvement activities.
Secondary vocational education/associate degree with thorough experience.
Hands-on experience preferably with mechanical and/or electrical parts using precisions tools.
Performs all standard assembly work, repairs and preventative maintenance.
Conveys importance of quality to team members, possesses a broader knowledge base with increased depth of technical know-how.
Conducts more complicated repair under disturbance during recovery with a broader knowledge base with increased depth of technical know-how. Understands Recovery Team KPI and control quality (human mistake, on-time finish mainly)
Understands most ASML processes and shared knowledge in shift on best known methods.
May order, receive, check and validate materials, tools and parts. Preparation and staging for scheduled activities and re-packaging after execution. Takes ownership for material preparation quality, both for incoming inspection and outgoing returns
Provide appropriate support and assistance to less experienced ASML colleagues or local personnel as necessary. Engages in process changes and provides constructive feedback. Identify changes that may need to be made to ensure the organization is in compliance.
Handover problem or problem aspects to others (1st Line FSEs), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, technical reports). Secure logbook, time writing and service order quality. Ensure what has been done is accurately reflected in the documentation.
Provide written/verbal updates to customer on progress, actions done and next steps. Act as ASML ambassador at all times.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Who are we?
ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world.
What do we do?
We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips.
Who are our people?
While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward.
If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.
Join us!
