Posting number: 2026-06668
Department: Employment Security Department
Division: Unemployment Insurance
Job classification: WMS BAND 2
Posting type: Open & Promotional
Categories: Public Relations, Social Services, Management, Human Services, Economic Development, Organizational Development, Training, Community and Social Services, Program Management
Our ideal candidate has excellent communication and interpersonal skills, a strong ethical framework, and a commitment to staying abreast of current trends and best practices in the field of human resources and organizational development.
The ideal candidate possesses significant expertise in Unemployment Insurance (UI) programs and benefits. In addition, they are a skilled human-centered leader that models operational and strategic excellence.
We are seeking a visionary Claims Center Enterprise Manager to lead, transform, and oversee our comprehensive unemployment insurance (UI) benefit operations. In this pivotal role, they will champion an organizational culture of excellence while driving enterprise-wide strategic plans that ensure the lawful, efficient, and timely delivery of services to claimants. They will directly empower and lead a dedicated team of operations managers across vital benefit areas, including intake, adjudication, and appeals. By modeling our agency's core values, managing budgetary inputs, and instilling staff accountability, they will directly shape how we meet our high-level strategic goals and mission.
The ideal candidate brings deep knowledge in Unemployment Insurance (UI) programs, telephony systems, and strategic planning to navigate complex technological and customer service challenges. In this role, they will have full authority to implement operational policies across statewide claims centers, directly steering the modernization of a service delivery model that impacts millions of Washingtonians. As a vital advisor to senior leadership, executive teams, and the Commissioner, they will leverage high-level professional judgment, original thinking, and risk-mitigation strategies to design new initiatives, manage resources, and ensure strict compliance with evolving state and federal legislation.
As a key collaborative leader, they will partner closely with divisional managers, administrators, and local stakeholders to maintain top-tier service quality that satisfies both customer needs and Department of Labor (DOL) performance standards. This position is highly dynamic and requires an impactful communicator comfortable with extensive public speaking to both internal and external audiences. If you are a strategic thinker ready to travel statewide and nationally to represent our agency at conferences, centers, and events, we invite you to apply and help shape the future of our workforce services.
Some of what you will do:
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Bachelor’s degree in public administration, business administration, organizational development, law, or other related field
Experience:
*A combination of education and experience may compensate for educational requirements.
Competencies:
Preferred/Desired Education, Experience, and Competencies.
Understanding of human-centered design principles
Demonstrated knowledge of:
Demonstrated ability to:
Special Requirements/Conditions of Employment:
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Please submit your Cover Letter* and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Why work with us?
Our agency's mission and valuesdrive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson (360-742-8208),the Talent Acquisition Team,or Washington Relay Service 711 prior to the recruitment closing If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
With its great natural beauty, Clark County, Washington, always has attracted people and settlements. Framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west, the area is a picturesque place to work, play and live.
Named for Captain William Clark of Lewis and Clark Expedition frame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon metropolitan area. Today, more than 440,000 people call Clark County home.
Clark County government is one of the county's largest employers, providing a wide range of challenging positions for about 1,570 people. You can learn about current job openings, the application process, job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at https://www.clark.wa.gov/human-resources.
The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.
