Job Description
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this UGI Technical Manager opportunity. This is a hybrid position.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Assist chairside UGI Customers
- Facilitate Training and Education while at customer
- Provide technical support for restorative solutions
- Treatment Plan and Consultation
- Process communications in a timely manner and record all interactions
- Participate in education programs focused on UGI Customer Base
- Provide technical support to the Director of UGI for marketing/education/clinical tools
- Facilitate laboratory facing interactions on specific case needs
- Work with vendor partners to continue to advance
- Participate in department meetings to share customer feedback
- Work with UGI team members and assist with programs as needed
- Train potential new team members to join UGI Focused Team
- All other duties as assigned
Skills and Abilities Required:
- Must be highly experienced in restorative solutions to provide full-service restoration recommendations
- Must be highly experienced within all areas of the dental laboratory including CAD/CAM, Crown & Bridge, Removables, Ceramics and Implant Restorations
- Must be highly motivated and knowledgeable in esthetics, occlusion, dental materials, and case design
- Must be comfortable conversing with dental clinicians, general practitioners, and specialists regarding all aspects of case planning and execution
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate in person and via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Excellent listening skills
- Attention to detail
- Ability to Travel when needed
Minimum Education and Experience Required:
- Required: High school diploma or GED equivalent
- Required: Minimum 5 years of experience in a dental environment
- Preferred: CDT designation
- Preferred: Production experience
- Preferred: Customer Service experience
Hazardous Materials or Equipment Used:
- All Dental Laboratory Equipment and chemicals
Physical Requirements:
- Perform tasks at multiple workstations standing and sitting for extended periods of time.
