NIO

UEO实习生

NIO  •  Onsite  •  6 hours ago
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Job Description

UEO实习生
嘉兴
社招
实习
用户与服务 - 用户服务
本科及以上
应届毕业生
职位描述
1、以提升区域公司用户满意度为⾸要⽬标,维护优质用户关系,提升用户体验;
2、对区域各项满意度指标负责,⽀持并督促区域公司各职能伙伴,及时解决⽤⼾投诉、建议、反馈等各类问题;
3、用户关系全生命周期全景管理与监测,包括但不限于:新用户社区融⼊和老用户⻋辆使⽤问题;社区活动等各类维护,完善用户关键体验节点;对积分、卡券、蔚来值、邀约推荐等用户体系⼯具的统筹运营,助⼒用户满意度和忠诚度双提升;
4、区域公司⽤⼾社区、车友组织、志愿者、用户推荐等活动和事项的对接和赋能;
5、倾听用户声⾳,通过数据分析及⼈性洞察丰富用户关怀场景,寻找用户体验提升的机会点,创造性设计用户惊喜体验,深化用户关系。
职位要求
1、2024届统招本科及以上学历在校生;
2、对新能源电动汽车具有强烈兴趣,善于快速了解新产品和新功能;
3、认真细心,熟练使用word、excel等办公软件;
4、本岗位将邀请您提前参与带薪实习体验,快人一步,融入NIO!"
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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