Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities :
The L3 Unified Communications & Device Operations Engineer is responsible for managing and supporting enterprise communication platforms and end-user devices,including Microsoft Teams, endpoint devices, and personal devices.
Manage and support Microsoft Teams platform including TCQ, Whiteboard, Rollouts and Configurations
Support endpoint devices including desk phones, conference room phones, and collaboration hardware
Manage and troubleshoot personal devices such as headsets, speakerphones, and peripheral devices
Drive operational support for global user base, ensuring high service availability and user experience
Perform proactive monitoring, issue identification, and resolution to minimize service disruptions
Ensure compliance with security and data protection policies across all communication and device services
Support feature rollouts, updates, and platform enhancements for Teams and associated devices
Maintain technical documentation, SOPs, and knowledge base articles
Automate and optimize tasks using PowerShell scripting and standard tools
Monitor operational KPIs and contribute to continuous improvement initiatives
Educational qualification:
Bachelor’s degree in Computer Science
Experience :
5+ years of experience in Microsoft Teams and UC platforms
Proven experience in enterpri
The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.
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