Job Description

Posting number: 2026-LIB-019

Department: Library

Job classification: UA Library Circulation Public Services Associate

Posting type: Open

Categories: Paraprofessional

Summary

We are looking for a detail-oriented individual to join our Upper Arlington Public Library Customer Service team providing friendly, high quality customer service at our busy Tremont location. You will be responsible for providing customer assistance in person and via phone, checking library materials in and out, answering questions about library accounts and directing customer questions to the appropriate departments. This position does involve extended periods of walking and standing including delivering items to our patrons through our curbside service and assisting patrons with locating and checking out items.

Job Summary:

Participates in the operation of a full-service circulation desk. Responds to patron questions regarding library services, library materials, and directs patrons to appropriate departments as needed.

Examples of duties

Essential Functions:

1. Provides patron assistance with circulation of materials including checking in and checking out items and retrieving held items.
2. Responds to general questions, and specific questions relating to library accounts, including collections.
3. Monitors and provides guidance to patrons in the use of the library facilities and services. Instructs patrons on the use of the computer-based library catalog.
4. Responds to basic questions on the availability and location of library materials. May place holds on patrons’ behalf. Contacts patrons regarding circulation and materials issues.
5. Checks out and delivers items for curbside patrons.
6. Retrieves and processes items that have been requested to be held at current location or sent to other locations for pickup.
7. Sorts, organizes, and shelves library materials.
8. Shelf-reads assigned areas and re-shelves out of place items.
9. Empties book drops and organizes materials.
10. Maintains reserved items.
11. Assists in maintaining and refilling displays.
12. Identifies materials in need of repair/replacement and takes appropriate action.
13. Conducts item searches as assigned.
14. May serve as a passport agent as assigned.
15. Trains new staff members as assigned.
16. Serves on library committees as assigned.
17. Follows library safety and emergency procedures.
18. Reports maintenance and safety issues to supervisor and/or Facilities personnel.
19. Performs other duties as assigned.

Qualifications

Required Knowledge, Skills, and Abilities:

• Effective customer service and interpersonal skills, including the ability to communicate verbally and in writing in English.
• Competent in the use of Windows-based computer programs.
• Knowledge of library policies, practices and procedures preferred.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.

Education and Experience:

• High School diploma or GED required. Some college coursework or Bachelor’s degree preferred.
• Two or more years work experience providing customer service preferred.

Physical and Environmental Conditions:

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of libraries and offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• The noise level in the work environment is usually quiet to moderate.
• Considerable mobility including, but not limited to, extensive periods of walking, bending, sitting, lifting weights up to 20 pounds, and pushing full book carts.
• Manual dexterity sufficient to perform general typing and computer skills.
• Calm and focused handling of interruptions and distractions.
• Periodic intense concentration and sustained viewing of a computer monitor.
• Position requires working irregular hours, including evenings and weekends.
• Occasional local travel by personal automobile may be required.

Supplemental information

Hours/Schedule:

Mondays 1-5 pm

Wednesdays 1-5 pm

Thursdays 1-5 pm

Fridays 2-6 pm

Every other Saturday 1-5 pm

Every other Sunday 1-5 pm

40 hours per pay period

All positions posted as Upper Arlington Public Library positions are maintained by the Upper Arlington Public Library and not the City of Upper Arlington. While we understand the difficulty of waiting on job news, we request that you do not call for updates on the status of your application, as this can slow down the process. In the event you experience difficulty in applying through NeoGov, you may contact Library Administration at 614-486-0900.

The Upper Arlington Public Library is an Equal Opportunity Employer. The employment opportunities with the UAPL are available equally to all without regard to race, color, religion, national origin, sex, age, marital status, disability, military status, sexual orientation, gender identity, genetic information or any other characteristics protected by federal, state or local law.

The Library will make reasonable accommodations for applicants as needed. Applicants who believe they may need a reasonable accommodation during the interview process should contact the Administrative Office at 614-486-0900 and speak to the Human Resources Manager. All requests received will be evaluated individually and responded to appropriately.