Job Description

Responsibilities

• Serve as the onsite Project Manager, working directly with customers primarily in Singapore and coordinating with remote and offshore development teams.
• Lead multiple teams to deliver payment solution projects on time, within budget and scope, while ensuring customer satisfaction.
• Analyse client requirements and develop strategic project plans aligned with the customer's business objectives, product roadmap and payment transformation strategy.
• Manage the implementation and integration of payment solutions, including payment gateways, transaction processing systems, digital payment platforms and related enterprise applications.
• Coordinate and organise project activities to deliver working software into production in alignment with the agreed product roadmap.
• Act as the main coordination, communication and escalation point between customers, business stakeholders, technical teams and third-party vendors.
• Manage the full project development and implementation lifecycle, including project schedules, milestones, resources and delivery activities.
• Ensure that all project documentation, governance records and delivery artefacts are properly maintained and filed.
• Identify and manage project risks, issues and dependencies, recommending practical workaround solutions to meet delivery timelines.
• Coordinate system integration, testing, user acceptance testing, production deployment and post-implementation support.
• Ensure payment solutions comply with applicable security, regulatory and operational requirements.
• Drive process improvements, change management and solution adoption across customer and technical delivery teams.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field.
• Valid PMP certification.
• At least 8 years of experience in a Project Manager role, including a minimum of 3 years managing Digital Transformation projects or programmes.
• Proven experience managing Payment Solutions, digital payments, payment gateways, transaction processing platforms or other payment-related technology projects.
• Strong understanding of the payment lifecycle, system integration, transaction processing, reconciliation, settlement and payment operations.
• Experience working with banks, financial institutions, payment service providers, fintech companies or merchants is highly preferred.
• Proficient in Agile software development methodologies, including Scrum, Kanban, Lean and XP.
• Experienced in driving process change and adoption across technical delivery teams.
• Familiar with Enterprise Integration and Application Design patterns.
• Skilled in project scheduling, tracking and documentation using tools such as JIRA and Confluence.
• Ability to work effectively in an onsite and offshore delivery environment.
• Excellent communication, stakeholder management and problem-solving skills.
• Strong customer-facing experience is essential.
• Experience in AI/AR projects and programmes within the Banking sector, would be an added advantage.